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ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
WHY WE’RE LOOKING FOR YOU
Retool is the fastest way to build internal tools, and our customers, Fortune 500 and global enterprise leaders, rely on us to power mission-critical operations. As a Strategic Sales Engineer, you’ll help drive adoption and growth across some of our most complex and high-potential accounts.
This role is key to our enterprise expansion. You’ll guide strategic customers through technical evaluations, develop scalable solutions, and position Retool as a foundational platform within their organizations.
WHAT YOU’LL DO
You’ll partner closely with Strategic Account Executives to support and grow high-value accounts. That means leading technical discovery, building and presenting tailored demos, developing proof-of-concepts, and navigating complex sales cycles. You’ll uncover new use cases, remove technical blockers, and help customers adopt Retool at scale.
You’ll also contribute to improving our sales engineering motion—refining playbooks, creating technical content, and sharing feedback to shape product direction.
WHO YOU’LL WORK WITH
You’ll join a team of experienced Strategic Sales Engineers and collaborate closely with Strategic AEs aligned to your region. You’ll also work cross-functionally with Technical Account Management, Support, Professional Services, and Product to deliver a seamless customer experience. At Retool, we value creativity, collaboration, and a bias toward action.
IN THIS ROLE, YOU'LL:
- Own the technical presales process for large, strategic accounts
- Lead discovery, architecture design, demos, and technical evaluations
- Build and present custom apps and integrations to demonstrate business impact
- Develop reusable technical assets (sample apps, docs, videos) to scale learnings
- Collaborate with Product and Engineering to remove blockers and advocate for customer needs
- Act as the primary technical contact for prospects during the sales cycle
WHAT YOU’LL BRING:
- Experience supporting strategic or enterprise customers in a customer-facing technical role
- Strong technical fluency in:
- JavaScript and SQL
- APIs, React, Node.js
- Application architecture and system design
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to manage complex deals and tailor solutions to customer needs
- Based in or willing to relocate to the western U.S.
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.
This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Retool New York, New York, USA Office
Retool NYC is in the heart of the Flatiron District, with tons of shopping and dining nearby. The 23rd Street station is just a short walk away. We have limited bike storage and 24/7 security.
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
