Sales Operations Manager

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Advertising team is charged with building a best in class ads organization to establish Netflix as the premiere platform for advertiser partners, and to drive advertising revenue. US & Canada (UCAN) Sales Operations’ purpose is to accelerate sustained commercial performance by building and enabling the people, systems, tools, and processes to execute a rapidly scaling ads business. 

Role Description:

• Responsible for driving execution of regional Sales Ops strategies, processes, & programs in partnership with sales leadership for the US and Canada sales region for Netflix Ads.

• Build and iterate on sales go-to-market strategies including customer and product segmentation, headcount planning and sales org design, sales territory design.

• Own regional sales operations processes in revenue forecasting, pipeline management, quota planning, monthly business reviews.

• Analyze sales performance and derive insights from large data sets across revenue, pipeline, product, sales process.

• Define, build & maintain the sales inputs, forecasting, and pipeline management of the UCAN advertising business.

• Work with cross-functional partners in Market Activation, Finance & Strategy, HR, Business Operations to deliver Ads-wide projects and represent Sales requirements and considerations.

• Facilitate, guide, enable the rollout of new sales programs and processes with sales teams aimed at driving better sales efficiency.

• Manage sales data (account, account teams, territories, reports, opportunities, activities) in the CRM system.

• Work closely with sales, account management, solutions and/or measurement - and other cross-functional teams - to provide quantitative and qualitative analysis of program performance, ensuring program and business impact.

• Support the exploration of new strategic opportunities to inform the business roadmap.

• Build monthly, quarterly review decks for senior consumption to run the business. 

• Lead discussions on business performance & state of business with expertise and full ownership.

• Bring thought leadership to continuously evolve KPIs & metrics to inform on the state of the business.

About you:

• 8-10 years of experience in advertising/ advertising-related fields; and experience working in Sales Operations.

• Owned sales stakeholder relationships with the Head of Country / Region, Senior Director level agency and/or client sales leadership.

• Familiarity with the digital advertising landscape and agency and client-direct advertising sales models is a plus.

• Advanced spreadsheet skills are mandatory, SQL and data analytics skills are nice to have, and a passion for automation and scale is a plus.

• Bias for action with the ability to drive and influence decision-making even if you don’t own reporting lines.

• Strong collaborator who embraces differing perspectives and experiences to make better decisions.

• Knowledge of the advertising landscape, including media channels and methods of buying. Deep understanding of programmatic buying a plus. 

• Data-driven operator, guide and influence with objectivity and facts (vs. subjectivity).

• Demonstrated track record of creativity, innovation, and implementing better approaches.

• Proven ability to prioritize and lead multiple projects efficiently.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.