Account Coordinator (Remote) at Truveris

| Greater NYC Area | Remote
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Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris’ proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com. 

This position is not eligible to be performed remotely from Colorado.


POSITION SUMMARY

As a member of our Client Solutions team, the Account Coordinator will serve as a main point of contact and trusted resource for client and inter-departmental project coordination and execution. This role is both client-facing and internal support to the Client Solutions Team. The Account Coordinator will work collaboratively on a team to manage end-to-end pharmacy benefit services for our small to mid-size clients.

In addition, this role will have responsibility for a book of business and as such will directly manage certain client relationships. Further, this role will conduct meeting agendas and meeting minutes for client and internal meetings, build and maintain standard operating procedures, collect internal Client Solutions team reporting, and track all deliverables. The Account Coordinator will work closely with all team members to help keep both the Client Solutions and Sales teams well-informed and prepared to serve
our clients.

To succeed in this role, the Account Coordinator must be proactive and driven, possess a meticulous attention to detail, exhibit excellent verbal and written communications skills, and have a genuine excitement to learn about the pharmaceutical benefit industry and support clients.

The Account Coordinator is a remote-based position. We are open to candidates based throughout the United States.

#LI-Remote #BI-Remote

RESPONSIBILITIES

  • Oversee and support a portfolio of small size clients. This includes providing quarterly reporting, supporting inquiries, maintaining our client records and ensuring a strong and long term relationship with the portfolio.
  • Work closely with broader account team to create and maintain standard operating procedures (SOPs) across the Client Solutions team
  • Work closely with the Account team to update content, as well as prepare, for client presentations
  • Assist Legal team with contract renewal and statement of work (SOW) details
  • Update Salesforce (CRM tool) to ensure all proper areas have completed appropriate tasks
  • Maintain internal logs and Salesforce reporting for internal tracking purposes
  • Build trust through strong relationships with internal and external stakeholders 

QUALIFICATIONS

  • Bachelor’s degree required
  • 2-3 years of experience in an Associate, Coordinator, Account Management, or Analyst role with a proven ability to operate under and successfully meet deadlines
  • Flexibility & outstanding organization, detail orientation and multi-tasking abilities
  • Experience interacting with senior management or prospective clients
  • Proven ability to think critically and strategically through work assignments
  • Personable demeanor/excellent customer service orientation
  • Experience managing accounts and customer requests
  • Demonstrate a passion for and success with delivering excellent customer service
  • Technical
  • Strong knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint
  • Working knowledge of Salesforce
  • Experience with MS Teams
  • Communications
  • Professional and effective verbal and written communications skills
  • Skilled and succinct writer able to create well-written inquiry responses using information gathered from team discussions, support materials, and independent research
  • Strong client service and management instincts
  • Experience leading meetings both virtual and in person
  • Project Management
  • Basic project management skills including the development and maintenance of project plans

Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please review our CCPA/CPRA policies here.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • FastAPIFrameworks
    • GraphQLFrameworks
    • SQLAlchemyFrameworks
    • AlembicFrameworks
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Kubernetes (EKS)Databases
    • DockerDatabases
    • TerraformDatabases
    • JenkinsDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • New RelicAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AcrobatDesign
    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

An Art Deco landmark, 2 Park Ave is conveniently located in the heart of Midtown Manhattan near trains, delicious lunch options, & karaoke!

An Insider's view of Truveris

How does the company support your career growth?

Truveris has fostered tremendous career growth during my time with the company. My managers have been proactive in identifying future opportunities to lead and gain new skill sets. I’ve always appreciated the transparency in what steps would be upcoming and what it takes to get there.

Jonathan

Director of Client Experiene

What is your vision for the company?

To choreograph a better system of access and affordability for patients.

Joanne

SVP, Life Sciences

How has your career grown since starting at the company?

My career has grown tremendously in my 2.5 years with Truveris, largely due to Truveris’ commitment to their employee’s career progression. Growth is very clearly prioritized throughout all levels of the organization, and managers are always providing us with new challenges and opportunities to grow and take on new responsibilities.

Ben

Sales Executive

What are Truveris Perks + Benefits

Truveris Benefits Overview

Truveris is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week.

Culture
Volunteer in local community
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Truveris offers multiple Flexible Spending Account (FSA) options for employees to cover out-of-pocket medical, commuter and dependent-care expenses with pre-tax contributions.
Disability Insurance
Truveris offers Voluntary Term Life & AD&D, Voluntary Short-Term and Long-Term Disability coverage, Critical Illness coverage and Accident coverage at the employee's expense through Guardian.
Dental Benefits
Truveris offers dental coverage through Guardian.
Vision Benefits
Truveris offers vision coverage through Guardian.
Health Insurance Benefits
Truveris offers 3 health insurance plans through Cigna; including, a $0-premium, HSA-eligible plan at no out-of-pocket cost to the employee.
Life Insurance
Truveris provides each eligible employee with Basic Term Life coverage at no cost to employees.
Wellness Programs
WORKLIFEMATTERS provides guidance for personal issues that you might be facing and information about other concerns that affect your life, whether it’s a life event or on a day-to-day basis.
Mental Health Benefits
Truveris’ mental health and wellness partner, Happify helps employees overcome stress, worry and life’s challenges with science-based activities and games.
Retirement & Stock Options Benefits
401(K) Matching
Truveris offers a 401(k) savings plan with a 3% company match through Fidelity that will help you save for retirement.
Company Equity
All full time employees of Truveris are eligible to be granted with stock options over a 4-year vesting period.
Performance Bonus
Truveris employees are rewarded with generous, annual cash bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Truveris offers primary caregivers twelve (12) weeks of paid leave at their full salary.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Truveris closes the office in observance of 16 holidays throughout the year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Fitness Subsidies
As a wellness initiative for our employees, Truveris offers a corporate discount for ClassPass membership!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
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