Account Coordinator at Fluent, Inc.

| Greater NYC Area
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Fluent is the Industry leader in customer acquisition and digital consumer engagement. Our proprietary ad serving technology and extensive publisher network enables marketers to acquire the best customers, with precision, at a massive scale. Leveraging big data and real-time interaction with consumers, Fluent has powered billions of profitable marketing opt-ins on behalf of more than 500 leading brands since its inception.

Within this role you will:

Learn and thoroughly understand Fluent’s business model and objectives, including our array of product offerings, but specializing in our performance content sites. Learning will be effectively applied through internal and external interactions

External

Client Facing

  • Support day‐to‐day client interactions and support Account Management in the cross‐selling and up-selling of existing advertisers
  • Assist with on-boarding of advertisers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
  • Understand Key Performance Indicators for each client - Perform a daily performance analysis to track and monitor campaigns, and ensure goals are being met
  • Participate in campaign strategy sessions
  • Identify areas for growth within accounts
  • Update shared client reports

Internal

Operations

  • Work with AdOps on onboarding and set up of campaigns
  • Process pay changes within internal tracking platform
  • Test mobile campaigns and troubleshoot tracking integration issues
  • Finalize client ad spend within internal billing platform on a monthly basis

Optimization

  • Produce reports on client quality and feedback to enable decision making on campaign strategy

Process Development

  • Conduct workflow analysis to provide meaningful feedback to leadership
  • Support team lead in developing process that facilitates day to day operations

Requirements

  • Has analytical and problem-solving skills with the ability to think critically
  • Communicates findings eloquently and effectively
  • Wears multiple hats and embodies a self-starter attitude
  • Expresses curiosity and flexibility for adapting and adjusting to strategies in a fast-paced environment
  • Enjoys cultivating positive relationships and possesses a natural ability to communicate well with others
  • Familiarity the performance marketing ecosystem, including familiarity with third-party ad servers is a plus
  • Comfortable engaging with clients and C-level executives
  • Communicates effectively through written and verbal methods
  • Exceptionally organized, meets deadlines, and able to multi-task
  • Proficient with Excel and PowerPoint
  • Strong understanding of general marketing/advertising concepts and methods
  • 1‐2 years of professional experience at a media, content, tech or digital marketing company, within a client facing role preferred
  • BA/BS degree

Benefits

At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…

  • Competitive compensation
  • Ample career and professional growth opportunities
  • New Headquarters with an open floor plan to drive collaboration
  • Health, dental, and vision insurance
  • Pre-tax savings plans and transit/parking programs
  • 401K with competitive employer match
  • Volunteer and philanthropic activities throughout the year
  • Educational and social events
  • The amazing opportunity to work for a high-flying performance marketing company!

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

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Location

Open and collaborative space, views of the Hudson. Great location, near Fulton station, and the New Jersey ferry.

An Insider's view of Fluent, Inc.

What are some social events your company does?

Fluent strives to create opportunities for our employees to connect. we are proud to host over 30 events a year for our team members! some team building activities include our annual scavenger hunt and field day, which are easily our two most popular get-togethers. everyone loves a little friendly competition!

Evyn

Senior Manager, Office & Culture

How does the company support your career growth?

"I’m proud to say that I’ve been with Fluent for over 6 years. Fluent empowers all employees to share thoughts, suggestions, or ideas to propel the team forward and provides us with resources to efficiently complete our core responsibilities. Moreover, the team stresses the importance of family and encourages a healthy work-life balance.

Daniel

Network Development Manager

What are Fluent, Inc. Perks + Benefits

Fluent, Inc. Benefits Overview

At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…

-Competitive salary
-Discounted gym memberships
-Ample career and professional growth opportunities
-Open office space for team collaboration
-Health, dental, and vision insurance
-401K with generous employer match
-The amazing opportunity to work for a high-flying performance marketing company!

Culture
Volunteer in Local Community
Eat Lunch Together
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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