Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for an Account Manager to join our Operations Team, forming strong relationships with venues and promoters in the US.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About the role

You’re joining a team that is responsible for managing our key partner relationships in the US. Your expertise in the music industry and knowledge of the live entertainment business means you know what makes promoters and venues tick.  This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, focusing on service, engagement and growth.   

You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth.

You’ll be

• Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention
• Partnering with Marketing, Field Operations, Fan Support and Client Success teams to drive operational excellence and manage on-site needs for events
• Maximizing Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimize marketing and sales strategies
• Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy
• Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented
• Engaged in team collaboration to overcome ambiguity and achieve shared success

You are

• Passionate, humble and resilient
• Actively responsible 
• Demonstrates strategic thinking with detail-oriented execution 
• A fan of music and culture
• Highly collaborative and confident communicator
• Builds relationships across all levels of seniority with ease
• An analytical and curious problem solver
• Extremely organized, resourceful and efficient in balancing priorities

You’ll need

• Business and commercial acumen
• Strong communication skills
• Proven experience in live events in Account Management, Event Operations or Marketing
• High attention to detail and resourcefulness
• An understanding of marketing, social media and analytics
• Excellent knowledge of how venues and promoters work – ticketing experience is a big plus

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Berlin and Milan. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our global expansion and our ongoing mission to transform ticketing.

We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE. 

Compensation and Benefits:

In compliance with New York Pay Transparency Law, the salary range for this position is $70,000 to $75,000. We note the salary information as a general guideline only, as actual compensation may vary from posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training, and business considerations.

DICE also offers a variety of benefits including:

• Private health insurance
• 401(K) match
• FSA & HSA plan
• Unlimited paid time off
• Commuter benefits
• Monthly DICE credit 

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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