Account Manager, SaaS (NYC) at Vimeo
Vimeo is looking for an Account Manager to build and maintain relationships with our clients. In this role, you will be responsible for a large portion of the company's revenue by renewing and growing existing enterprise accounts within our OTT and Vimeo Enterprise product line. Furthermore, you will identify and land key opportunities within your book of business. We value intelligence and resourcefulness, and are looking for someone who consistently strives to do their best work.
What you'll do:
- Oversee approximately 100 accounts within Vimeo’s customer base
- Understand and anticipate clients’ business needs to drive the success of key accounts
- Negotiate contract renewals and expansion opportunities
- Strengthen client relationships with ongoing communication and new solutions
- Proactively manage customer pipeline and renewals to meet monthly and quarterly objectives
- Run in-person Quarterly Business Reviews with key accounts
- Communicate with and present to C-level executives, confidently conveying Vimeo’s value proposition
- Assist in collecting client feedback, defining processes, and identifying standard methodologies
Skills and knowledge you should possess:
- 2+ years of experience in a customer-facing role within the SaaS industry
- Strong experience retaining and expanding accounts
- Ability to multi-task across multiple projects and internal partners
- Thorough working knowledge of sales tools, including Salesforce.com
Bonus points for:
- Online Video Platform (OVP) experience, or knowledge of online video technologies
- Knowledge of live streaming technologies
- Experience carrying a $2MM+ Annual Recurring Revenue (ARR) book of business
- Track record of exceeding quotas
Vimeo is the world’s leading professional video platform and community. We empower over 200 million users — from creatives to entrepreneurs to the world’s largest brands — to grow their business with video. Our products make it easy to create high-quality, impactful videos and to reach teams, audiences and customers anywhere.
Vimeo is powered by a growing team of over 650 passionate, dedicated humans. We’re headquartered in New York City with offices around the world. We believe our impact is greatest when our workforce represents the diverse and global community that we serve, and we’re proud to be an equal opportunity employer where diversity, equity and inclusion is prioritized in how we build our products, leaders and culture. Learn more at www.vimeo.com/jobs.