Account Manager

| Greater NYC Area | Remote
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Alt is on a mission to make investing in alternative assets as easy as investing in stocks. We are redefining alternative assets to include new asset classes that have historically been relegated to the territory of hobbyists and collectors, rather than investors. With Alt, we're turning sports cards – and eventually watches, sneakers, and art – into investable assets.

Our investors include VCs such as 776, First Round Capital, BoxGroup, SV Angel as well as notable angels such as the founders of Stripe, Blackrock and Coinbase. Some professional athletes, including Kevin Durant, Larry Fitzgerald, and Tobias Harris all across different sports have also invested in Alt.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

As an Account Manager for Investment Products, you will develop and maintain relationships with customers in our high value segments who are using Alt’s Investment Products, which are tools and services that allow customers to scale their investments in alternative assets to the next level, including fund creation and managed accounts. You will scale this business by developing systems and processes to drive continued customer growth. As you listen to and learn from our customers, you will work cross functionally to feed the learnings back into the product and to attract new customers.

The impact you will make:
  • Manage, nurture, and expand relationships with highest value customers as they use Alt’s investment products across the full lifecycle of sale, onboarding, upsell, and renewal
  • Take ownership of the overall strategic vision of Alt’s investment products, inclusive of developing systems and processes for existing products while identifying new opportunities
  • Develop a deep experience in our products, the alternative asset space, and the ability to advise clients on decisions and next steps
  • Develop processes that drive adoption and success and scale them as we grow
What you bring to the table:
  • 5-7 years experience in a customer facing role focused in financial services
  • Passionate about delivering exceptional customer experiences and solving complex customer problems
  • Experience and passion for building strong business relationships
  • Strategic thinker and motivated self-starter - you don’t hesitate to identify problems, find solutions, and take ownership of execution to drive to a result
  • Organized with strong attention to detail; ability to juggle multiple high priority tasks at once
  • Energized about doing something for the first time and learning from the experience in order to build processes that can scale
  • Demonstrated growth mindset - you seek feedback and strive for continuous improvement, both in your own professional development and for our customers
  • Bonus points if are passionate about investing and are familiar with alternative assets (crypto, NFTs, etc) & have industry relationships that you can tap into day 1 to hit the ground running
What you will get from us:
  • You will be given resources to help grow your personal brand and to position yourself as a thought leader in areas relevant to Alt.
  • Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
  • An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavors.
  • Stipend to invest in alternative assets
  • 401K, Work from home and Wellness Stipends 
  • Unlimited vacation policy
  • Generous paid parental leave
  • Competitive healthcare benefits, including HSA, for you and your dependent(s)
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ApolloLibraries
    • FlaskFrameworks
    • FastAPIFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign

Location

54 W. 21st Street, New York, NY 10010

An Insider's view of Alt

What projects are you most excited about?

I feel very lucky to be an early full-stack engineer at Alt because of the projects I’ve gotten to work on. Getting to build the whole customer onboarding flow was extremely fulfilling for me. Working with my team on the various UI screens and business logic for an Alt Exchange transaction has been massive for my technical growth as well.

George

Software Engineer

How does the company support your career growth?

Alt supports my career growth by acknowledging my aspirations! The leaders at Alt have supported me in defining what that success looks like while shaping an actionable plan. It excites me to achieve those desired outcomes that align with company goals given the vast opportunities my team has available.

Theodore

Customer Experience

What are Alt Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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