Who are we?

At Ribbon, we believe homeownership should be made achievable for all. As a first of it's kind homeownership company, Ribbon empowers everyday home buyers and sellers to compete for their future home on a level the playing field with high-net-worth individuals and Wall Street investors – and we support agents, brokerages, and lenders create confidence and certainty for clients through powerful financial products and digital workflow software.

Making homeownership achievable is at the heart of all we do - and we live out that purpose every day through our core values:

Set New Standards. Our mission requires a new way forward. We start from first-principles to be different, creative and bold. Big or small, we create new norms.  

Build Together. We are one team, one mission, creating vibrant communities of belonging. We unite in our passion and collaborate with optimism, integrity and trust.

Learn, Teach, Grow. In service of delivering a world class experience, we actively learn from our community, educate others, and celebrate the victories and struggles that come along the way.

Your team:

The Customer Experience team gets to live Ribbon’s mission of making homeownership achievable. As an Account Manager, you'll help grow the business by providing an incredible customer experience. This is an exciting opportunity for someone who is looking to take the next step in their sales career on the ground floor of an innovative fintech company. You’ll work on a fast-paced, tenacious team with colleagues who thrive as a unit. 

How you’ll make homeownership achievable:

• Build and maintain strong relationships with Ribbon’s customers
• Maintain and grow a personal database of customers to work and convert in the future
• Facilitate the buying and selling process to ensure simplicity and certainty
• Provide superior customer experience through outstanding written and verbal communication
• Conduct discovery appointments scheduled by our Customer Service team
• Explain Ribbon’s services and answer questions from potential customers
• Meet or exceed sales quota every month 
• Represent and demonstrate our company values, brand, and mission 

About you: 

• RE knowledge, experience, or license required
• 1+ years B2C sales experience
• 1+ years phone sales experience
• Ability to speak with all parties to the real estate transaction and ask intelligent questions
• Excellent written and verbal communication skills
• Genuine customer empathy
• Strong organizational and time management skills
• Comfortable with ambiguity
• Working in a fast-changing environment as part of an early-stage startup excites you
• Must be highly self-motivated and driven to succeed
• Possess a thirst for knowledge and growth
• Have a sense of urgency and persistence
• Agile! We are a growing company that moves and reacts quickly
• Available to work flexible hours, including evenings and weekends

What we offer:

• Health, dental, and vision insurance
• FSA + HSA
• Flexible, unlimited PTO
• Meaningful equity in the company
• 401(k)
• Discounted fitness benefits 
• Commuter benefits
• Regular team lunches 
• Learning + development stipend

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team. 

Here at Ribbon we embrace our differences and thrive off of the creativity they produce. It’s how we break new ground. As we scale and we help families from every walk of life, the team we build must be reflective of the diverse communities that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.