Account Manager

| Remote
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Company Description
Attune is making it easier, faster, and more reliable for small businesses to access insurance (think, pizza place down the street or main street store). They all need insurance to protect their businesses, but when it comes time to get a policy, they're bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months.
We are changing all that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we're able to provide policies that are more applicable and more transparent in just minutes.
Together with our partner company Coalition, we serve 130,000 small business policyholders who pay us ~$500M per year in insurance premiums to ensure their security. Our combined company is worth $3.5B, with our latest raise reaching $205M, and participation from world-class investors like Index Ventures and T. Rowe Price.
Now our growth is in hyperspeed- not only our mission, but also our team. In staying true to our values, we've earned our spot on many workplace award lists. Attune is dedicated to creating a diverse team of curious, focused, and motivated people who are passionate about changing the future of an entire industry.
Job Description
We are looking for a smart, inspired person who will grow our business by increasing production and customer success outcomes including retention, product adoption, and relationship expansion. Reporting to the Manager, Account Management you'll use your years of client experience to work across Attune's functions to help build process and strategize Attune's client relationships. You will be the main contact and your clients' advocate across the Attune organization.
Responsibilities
  • Implement processes for the onboarding and ongoing support of clients.
  • Recognize and respond to opportunities and issues from your client base.
  • Work with internal partners to increase funnel conversion, guide product expansion, improve the customer experience, and resolve issues.
  • Work with Analytics and Product teams to promote use and monitoring of sales and service dashboards to improve conversion rates.
  • Be an an expert for Attune products, technology platform and services, while staying on top of industry and competitor trends.
  • Conduct product and platform training for existing customers.
  • Meet revenue requirements and up-sell growth opportunities.

Qualifications
  • You have 3+ years of managing client relationships in a sales-oriented role, with experience meeting sales targets and quotas
  • Experience in the property and casualty industry; licensed individual preferred, if you do not have a license, attune will sponsor your certification.
  • You have a passion for overall customer experience and optimization
  • You can work with a C-Suite level and with individual contributors.
  • You have a passion to achieve success.
  • You have experience meeting sales targets and quotas.
  • You may travel throughout the United States to onboard and visit client offices.

Additional Information
What we offer you:
  • An opportunity to change the small business landscape.
  • A great working environment that lives continuous improvement and encourages sharing ideas and taking risks to find better ways of doing things.
  • A culture that promotes great relationships both inside the office and outside through activities in our community and company sponsored intramural clubs and events.
  • Equity compensation.
  • Medical, dental, vision and 401(k) matching.
  • Stocked kitchens with free snacks & drinks.

Attune Insurance Services, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Angular 5Frameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We have an office space, but there is no onsite requirement. We are a remote-first work environment

An Insider's view of Attune

What’s the vibe like in the office?

With one word, it would be "fast-moving." The culture is incredibly collaborative, with everyone relying on each other to drive company growth. Teamwork and adaptability are table-stakes. Your efforts will truly have an impact on the direction of Attune. All employees rely on each other, and feed off of each others' energy.

Brett

Sales Development Representative

What projects are you most excited about?

My favorite thing is to help our team members to prep for meeting materials. Sometimes we need a full report with charts and visual aids, but a lot of times just a few bullet points. It’s amazing how we can work across teams to connect the dots and interpret the metrics and make it into an inspiring story to highlight Attune’s success.

Kelly

BI Analyst

What are Attune Perks + Benefits

Attune Benefits Overview

An opportunity to change the small business landscape.
A great working environment that lives continuous improvement and encourages sharing ideas and taking risks to find better ways of doing things
A culture that promotes great relationships both inside the office and outside through activities in our community and company sponsored intramural clubs and events
Equity compensation
Medical, dental, and vision from day one and 401(k) matching
An open-vacation policy
Generous parental leave
Flexible work from home and office hours
Endless opportunity for professional and personal development through tuition reimbursement

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Paid industry certifications
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