HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Account Manager

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At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty team of humans have several things in common:

We are hackers.We create tau for ourselves and each other.
We think big and move fast.
We practice humility.
We “pwn it”.

White Ops’ bot detection and prevention technology produces profound and highly sought after data that ultimately protects the revenue and reputation of some of the world’s largest brands and technology platforms. As an Account Manager, your entrepreneurial and self-driven approach will fuel you in providing day to day operational oversight for our most valued partners. You will work closely with internal and external stakeholders to provide Account oversight, troubleshoot potential issues and identify new product features that are an integral part of keeping our customers happy.

Responsibilities:

  • Operate as the primary technical contact for White Ops’ most valued Brand and Ad-Tech Accounts and taking the lead on tag generation, dashboard reporting oversight and troubleshooting reporting discrepancies.
  • Be hyper responsive to team and Account inquiries that demand immediate attention and quick turnaround time.
  • Work with White Ops’ Product, Detection and Operations teams to investigate and evaluate potential False Positives and False Negatives.
  • Understand Account strategies, imperatives, and critical metrics surrounding the management of Sophisticated Invalid Traffic (SIVT%).
  • Work with other business leads to develop core data and storyline for QBRs.
  • Vigilantly protect the confidentiality and privacy of Account data.

Key Requirements:

  • Experience working as an Account Manager, preferably from an Agency or Ad-Tech Platform.
  • High-level overview of what JavaScript is and how it can function within the ad ecosystem.
  • Experience in creating reports for clients and the ability to present on those insights.
  • Excellent communication skills – both over the phone and in person.
  • Strong Excel and Powerpoint skills.
  • Bachelor’s degree or equivalent work experience.

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

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What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Financial & Retirement
401(K)
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available

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