Operations Manager, Patient Recruitment
About TrialSpark
Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse.
At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster.
We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment, and staffing, TrialSpark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to physician practices, TrialSpark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.
About the role
We’re hiring for a Recruitment Operations Manager to oversee all patient recruitment efforts for our clinical trials. You will support our pharmaceutical and biotech clients while working closely with our Growth and Clinical teams to develop comprehensive patient recruitment strategies that enable us to hit our recruitment targets. The role is a mix of account management, project management and strategy and you will play a crucial role in helping drive TrialSpark's mission of bringing treatments to patients faster.
Your responsibilities will include:
- Working closely with our clients to ensure alignment on strategy, execution and overall performance of patient recruitment campaigns.
- Overseeing all elements of patient recruitment efforts for your portfolio of campaigns and managing a project plan for each recruitment campaign to ensure all tasks and timelines for internal and external stakeholders are met.
- Working closely with our digital marketing, clinical, and patient experience teams to develop, deploy and optimize all recruitment efforts while managing the overall campaign recruitment budget and strategy.
- Taking a data-driven approach to campaign performance management to identify opportunities for optimization and running tests to yield the best possible recruitment results.
- Identifying and executing on grassroots and community based opportunities to drive awareness and engagement for recruitment campaigns.
- Ensuring all campaign recruitment targets are met within the expected timeline.
You’d be a great fit for this position if you:
- Have 5-8 years experience in a client facing or operations role such as consulting, account management, enterprise delivery, etc. Healthcare and/or startup experience is a plus but not a requirement.
- Have experience driving complex projects and are able collaborate and manage across teams, ensuring all project plans are aligned and all deadlines are deliverables are met.
- Are a strategic thinker and are able to synthesize and integrate information from disparate sources.
- Are an analytical thinker and able to use data and metrics to inform your decision making process.
- Are not afraid to roll up your sleeves and get involved with day to day recruitment efforts as needed.
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.