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Account Manager

| Greater NYC Area

Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We are looking for individuals who want to build a company, a culture and solve complex challenges. The Zipari team members have strong work ethics, believe in what Zipari is building, and are willing to play whatever role is necessary to achieve the company’s goals. Our team has movie geeks, foodies, talented musicians and a mix of random elements that make us one: The Zipari team!

What You’ll Be Doing

• Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships.

• Operating as the lead point of contact for all matters specific to your accounts.

• Working to acquire additional revenue streams from assigned clients.
• Working with sales to negotiate/close contracts and SOWs.

• Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis.

• Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns.

• Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction.

• Preparing and delivering account reports including SLA reports.

• Assisting with challenging client requests and issue escalations as needed.

Requirements

What You’ll Need

• Proven work experience as an Account or Client Success Manager.

• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including Executive and C-level.

• Proven ability to juggle multiple client accounts at a time, while maintaining sharp attention to detail.

• Excellent listening, negotiation, and presentation abilities.

• Experience with a health insurance carrier or organization supporting Health Insurance required.

• Experience at a software product company or managing Health Insurance IT engagements a major plus.

• Self-starter, positive and excited to work with a team of excellent engineers and technical staff.

• Very strong verbal and written communication and collaboration skills.

• Experience with a health insurance carrier or organization supporting Health Insurance preferred.

• BA/BS degree in Business Administration, Sales, or relevant field preferred

Benefits

What You Get On top of joining an up-and-coming Silicon Valley backed start-up, you will enjoy:

• Competitive salary • Unlimited Metrocard

• Equity and future growth possibilities

• Excellent health, dental and vision benefits

• Generous vacation and leave policies

• Awesome team with a chance to help define the culture

• Fun work environment and team events (Friday happy hours, foosball tournaments and movie nights)

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • LightningLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • HarvestManagement
    • ForecastManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail

Location

Zipari is located in the historic Dumbo neighborhood. Outlined by the beautiful Brooklyn Bridge Park enjoy lunch outside or under the Brooklyn bridge.
45 Main St, Brooklyn, NY 11201

What are Zipari Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Ziapri employees can bring their pets occasionally during events such as happy hours or office parties.
Professional Development Benefits
Job Training & Conferences
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