VTS
We are changing the way that Commercial Real Estate operates on a day to day basis. Join us!
New York City, NY

Account Manager

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ABOUT VTS

VTS is changing the way that commercial real estate (CRE) is done - disrupting a $3.4 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 8 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!

Our headquarters are in NYC, but we have hubs in other major US cities and as well as in London, UK.

Learn more at vts.com or @viewthespace

ABOUT THE ROLE

We’re looking for an SMB Account Manager to join our team to help scale and support our rapidly growing customer base. As an Account Manager at VTS, you will be responsible for managing retention and ensuring client success. SMB clients consist of small and mid-sized commercial real estate owners, investment managers and developers with commercial portfolios less than 4M square feet. The role will involve taking a data driven approach to account health and building relationships strategically across your customer base. You will help clients transform how they manage their portfolio with VTS and how they can optimize their return on investment. You are a self-starter, driven, analytical, and committed to the success of your clients.

What You'll Do

  • Build relationships with client executive teams 
  • Help refine our SMB account management playbook as we continue to grow revenue driven from SMB clients
  • Take a data driven approach to adoption, account usage and health to maximize retention and growth
  • Partner with the sales team on expansion and upsell opportunities
  • Act as the voice of the customer internally to draw on genuine customer insights, contribute to product developments, and provide a customer centric experience to our clients

About You

  • Bachelor’s Degree
  • 2+ years work experience in a customer facing role (e.g., Account Management, Customer Success / User Engagement, Consulting)
  • SaaS and/or Commercial Real Estate experience is a plus
  • Highly customer focused, the ability to empathize with customers and a desire to help customers achieve their goals
  • Experience working across multiple teams to resolve customer issues quickly and effectively
  • Strong interpersonal skills, the ability to communicate with all levels of an organization
  • Self-motivated, resourceful and adaptable
  • Team player, reliable and dependable
  • Has empathy for clients and takes customer success personally, can act as the voice of the customer internally, which can mean wrangling decision makers and speaking up for the customer. Has handled difficult client situations
  • Coachable - takes and implements feedback quickly, and is self-aware about where his/her strengths and weaknesses are; continuously learning

We Take Care of You!

  • Competitive compensation packages, including equity
  • Great medical, vision, dental, and commuter benefits
  • 401K plan
  • Generous family policies
  • Training and career development programs for everyone
  • A company that embraces and celebrates diversity
  • Fantastic location near Bryant Park with easy walk to most major subway lines (Grand Central, Penn Station & Times Square) 
  • Unlimited vacation policy
  • Team lunches, company happy hours, ample snacks and drinks

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines.

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What are VTS Perks + Benefits

VTS Benefits Overview

We provide a multitude of perks and benefits, from generous paid family leave to an onsite management coach that anyone in the organization, regardless of level, can receive coaching from. We also encourage learning and development outside the workplace with our yearly education stipend!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have a variety of ERGs that employees can join including ones for BIPOC, LGBTQ+, and other groups that want to contribute to our diversity initiatives in a meaningful way.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
VTS offers health club discounts!
Mental health benefits
We offer a 100% paid Employee Assistance Program for all employees.
Wellness days
Financial & Retirement
401(K)
Company equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
During COVID, all of our employees and new. hires have received a $400 WFH stipend to help set up their home officies!
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Personal development training

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