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Account Manager

| Greater NYC Area
Account Manager
Location:
New York City
Reporting Relationship: Director, Account Management
 
About the Company

DoubleVerify is the recognized market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com


Position Overview
The Account Manager is responsible for servicing all aspects of customer accounts and relationships, a critical role. He/she will oversee all aspects of campaigns across kick-off, implementation, launch, reporting, remediation, and billing. The Account Manager will work closely and collaboratively with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver world class customer service and solutions to market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.
 
Job Responsibilities

  • Responsible for proactively managing the day-to-day Agency and/or Network partner relationships of assigned accounts.
  • Provide strategic and tactical client service to complex, high touch customer base.
  • Proactively oversee assigned portfolio, identifying growth opportunities and up-sell potential within existing client base.
  • Hands on management of client business processes including, but not limited to onboarding and implementation, reporting and proactive remediation, and billing.
  • Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues. 
  • Organize and conduct kick-off and on-going calls with clients and internal teams to understand campaign deliverables.
  • Compile performance evaluations for each client, highlighting the DoubleVerify value proposition throughout.
  • Monitor and report campaign performance to ensure delivery and billing and extracts insight from reports.
  • Facilitate and ensure contract billing process is administered with quality in a timely manner.
  • Understand and effectively communicate DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts.
  • Successfully manage customer expectations throughout the campaign lifecycle.
  • Develop and maintain strong, active relationships with clients at both senior and mid-management levels.
  • Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.
  • Participate in client meetings to understand partner goals and objectives.
  • Manage and/or participate in ongoing process improvement initiatives.
  • Close the feedback loop internally by providing customer insights on ways DoubleVerify may improve products and services.
  • Other responsibilities may be required such as attending offsite meetings, conferences or industry events, etc. as necessary.
  • Special projects as identified by management


Minimum Qualifications

  • 4+ years overall work experience.
  • 1-2 years of experience in Sales or Account Management with a deep understanding of the online advertising industry.
  • Bachelor’s Degree or equivalent/higher level of education.
  • Exceptional command of Microsoft Excel and PowerPoint.
  • Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform.


Preferred Qualifications

  • Experience with Ad Serving technology
  • Comprehensive understanding the online media marketplace.
  • Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.
  • Self-motivated, independent thinker and a team player, who will hit the ground running.
  • Proven ability to handle multiple deliverables with tight deadlines, manage competing priorities, and consistently perform in high pressure environments.
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
  • Ability to interact and communicate effectively with all levels of management including senior executive level.
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach.
  • Passion and desire to play a key role in driving a new business to success in the advertising technology space. 
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • VerticaDatabases
    • HadoopDatabases

Location

DoubleVerify is located in the neighborhood of Soho New York. This neighborhood is full of great places to grab lunch or shop.

What are DoubleVerify Perks + Benefits

DoubleVerify Benefits Overview

Our employees enjoy perks & benefits, some of which are global and some are locally adjusted:

-Tuition reimbursement -Health & fitness reimbursement
-401(k) matching -Comprehensive medical coverage
-Free lunch & breakfast -Fully stocked break rooms
-Commuter benefits -Unlimited days off (US)
-Annual summer outings -Weekly perks like massages & yoga
-Monthly happy hours -Company outings and events

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 2% of out of pocket expenses.
Life Insurance
Wellness Programs
Team workouts
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
We provide free breakfast on Friday. Employees get free lunch on Wednesday.
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses.
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Time allotted for learning
Online course subscriptions available
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