Account Manager at Yotpo
In just under two months, Yotpo’s Account Management team has grown from zero to three Account Managers. We’re now hiring an additional member to join the team and make a foundational impact. In this role, you will drive incremental revenue by strategically partnering with existing customers in our SMB portfolio. You will sell additional products and/or expand the scope of existing packages, while navigating sales cycles across multiple product offerings.
You take a methodical approach to sales, continuously seeking opportunities to maximize efficiency and effectiveness. You are a self-starter, prioritize effectively, and build for scale. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs. Although you are competitive with yourself, your ultimate goal is winning as a team. You optimize for long-term success over short-term gains.
- Serve as a trusted advisor to our clients, educating them on the value of a consolidated eCommerce stack
- Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages
- Continuously identify creative strategies to engage clients and close incremental revenue, managing cross-sales cycle from lead to close
- Evangelize Yotpo’s vision and products, tailoring its presentation to the needs of different customer types
- Partner cross-functionally with Customer Success, Product, Marketing, and Operations to optimize customer experience and business outcomes
- Utilize Sales CRM tools to track sales progress as well as forecast and prioritize to achieve quarterly quota goals
- Understand and learn about the e-commerce industry, including competitive product offerings
- Bachelor’s degree preferred
- 3-5 years experience managing a full sales cycle
- Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
- Excellent organizational and interpersonal skills
- Outstanding written and verbal communication
- Track record of over-achieving sales targets
- Ability to utilize Sales CRM tools, such as SalesForce
- Knowledge of e-commerce, social media, and/or SaaS a plus
- A valid U.S. work authorization
- The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
- The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
- The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
- The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!
Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook, Instagram and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.
Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.