We are hiring a Manager of Customer Success, who will be responsible for relationship management of HealthKick's current and new customer accounts.
You will be responsible for the oversight of current client relationships and the implementation of new relationships from the point of sale through onboarding, ongoing engagement, and additional BD opportunities.
Our mission is to turn our customers and end users into HealthKick evangelists; achieve exceptional employee engagement levels, and build a lean team that can bring our products to millions of users with little overhead.
The Manager of Customer Success will work closely with our Enterprise Sales team and Brand Partnerships team to create a seamless onboarding experience and ongoing account management for our customers and their employees that is high-touch and customized to the needs of each of our clients.
As the primary point of contact with our clients, you will also be responsible for helping to drive product development, partnerships and implementations by providing customer insights to inform our strategy.
You will also be responsible for spearheading HealthKick's employee Ambassador program – a group of self-selected, enthusiastic HealthKick employee members - to drive maximum member engagement in HealthKick, deliver superior outcomes for our partners, grow HealthKick's brand awareness and thought leadership, and support inbound sales opportunities.