Digify https://digify.com is a next-generation document security platform that helps protect and track documents after sending. Today, we have more than 120,000 users worldwide. Digify is profitable, fast-growing, and focused on building a product our customers love. We are the winner of the top security innovation competition - RSA Innovation Sandbox.

We are a team of self-starters who enjoy making things happen and making a difference. Our work environment strongly encourages self-learning and growth, and we expect all employees to work independently.

Responsibilities:

• Build long-term client relationships by listening to client needs, demonstrating the benefits of Digify products, and recommending appropriate solutions.
• Take ownership of new accounts and manage their onboarding.

• Increase customers usage and adoption of Digify within their organizations.

• Increase NPS and reduce churn.

• Encourage customers to post reviews of Digify online.

• Write helpdesk articles.

• Collect and report key customer success metrics.

• Relay customer feedback to the product and marketing teams.

Requirements

• Love working with customers.

• Be able to explain complex technical concepts in a simple manner to customers.

• Experience in a customer success or account management role in a B2B SaaS company.

• Experience with renewals, upselling and account expansion.

• Able to work with mixed ARPU customer bases, by segmenting high, medium and low touch efforts.

• Excellent written and verbal communication skills.

• Positive attitude, empathetic, patient, trustworthy.

• Experience with intercom and NPS tools is a plus.