Account Manager

| Greater NYC Area
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Overview

Smartling is seeking a highly-collaborative and ambitious Account Manager to join our expanding team in NYC. Account Managers are responsible for managing, maintaining, and growing Smartling's existing customer relationships. The Account Management team is focused on ensuring customer success while looking for opportunities to broaden partnerships with customers of all sizes and across all industries. 

The right candidate will be a proactive problem solver who can quickly and efficiently establish, strengthen and grow accounts. We are looking for a tech-savvy individual with a focus on client success, strong sales skills, SaaS experience, and a track record to back it up.

Tasks at Hand

  • Build and manage a quality sales pipeline and manage the opportunity sales cycle.
  • Consistently achieve and exceed assigned retention and expansion account goals.
  • Collaborate with Marketing, Product, and Support teams to optimize every aspect of the product offering and customer engagement process.
  • Team up with your fellow Account Managers to identify and implement best practices.
  • Build and sustain great customer relationships.
  • Delight customers and become a credible, trusted source of reference.

Must have

  • Bachelor’s degree.
  • Understanding of SaaS business model.
  • Previous success in account SaaS, enterprise software sales or account management.
  • Solid experience working in a technology/start-up environment.
  • Excellent communication and relationship-building skills.

 Nice To Have

  • Understanding of localization and translation industry.
  • Experience working with data analytics tools, e.g. Looker.
  • Experience working with sales automation tools, e.g. SalesForce.

You are

  • Results-focused. Exhibit commitment to goals and consistently deliver results.
  • A team player. Work effectively and cross-functionally within all levels of management, both internally and externally.
  • Enthusiastic. A fun and energetic co-worker.
  • An analytical thinker. Ability to digest complex information and provide key insights.
  • Customer-focused. Passionate for client success at all times.
  • Detail-oriented. Supremely well organized with attention to detail.

What matters to Smartling?

To help our clients grow their businesses and to help you grow as an individual both professionally and personally. 

  • Competitive salary and employee stock purchase plan.
  • An opportunity to learn and advance your career.
  • An energetic, value-driven, and fun culture and team spirit.
  • Take a break when you need it – flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter benefits.
  • Convenient office in the middle of Manhattan – just blocks from Penn Station and Grand Central.
  • Team outings (bagel Mondays, baseball games, happy hours, etc.)

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.

Albany

Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.

Eric

Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".

Annette

Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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