Account Manager

| Greater NYC Area
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As an Account Manager at Ohi, you will lead all post-sale interactions with Ohi’s e-commerce customers, taking them through onboarding, handling ongoing communication, and producing monthly reports to highlight their successes with Ohi. You will be part of a team that prioritizes hard work, collaboration, accountability and having fun. You will be part of a company that is democratizing same-day delivery for all e-commerce companies, providing consumers with a faster, better and more sustainable shopping experience.

Responsibilities

  • Develop and own a painless, efficient onboarding process.
  • Own all post-sale touchpoints, fielding customer service requests, coordinating with Ops to deal with failed deliveries
  • Be data-driven, using customer data to provide monthly reporting to our brands on performance and how they can improve
  • Upsell our brands, to launch in new cities, expand their product ranges and implement new features
  • Conduct regular check-ins with our brands to understand how the product is working for them
  • In addition to these responsibilities, as an early-stage startup, you will also be able to contribute to multiple other areas of the business, whether it be customer pricing, sales plans or product development.

Requirements

  • 3+ years in a customer service role in an established startup
  • A great communicator and team player, able to succinctly express ideas to the wider team and brands, being the face of Ohi to our brands
  • Demonstrated excellence in past roles, consistently going above and beyond expectations
  • Be comfortable analyzing data, using Excel & Powerpoint to create monthly reports
  • You are excited by the prospect of being in a rapidly growing organization and have the ability to adapt to its changing needs

Ohi is building the “Amazon Prime Now” experience for e-commerce brands, providing Amazon levels of speed and data intelligence to every other company.  Our platform helps e-commerce companies position inventory into micro-warehouses within cities, and provides the technology to enable fulfillment from these spaces – replacing the existing 3PL network with one capable of doing one-day and same-day delivery at a low cost. We are located in NYC in Grand Central Tech.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is in Grand Central Tech, a startup hub right by Grand Central Station. It's easy to commute to, with great bars and restaurants nearby

An Insider's view of Ohi

How would you describe the company’s work-life balance?

At Ohi there’s absolutely work-life balance. Our autonomous culture allows us to be flexible. Everyone knows their role and the part they play in achieving our goals as an organization, we come and go as we please but still maintain a high level of productivity which is amazing.

Al

New York City Manager

What does your typical day look like?

At little after 9, I'll say hi to my deskmates, usually getting in a quick laugh while filling up on coffee. Then it's off to the races, working on product requirements for our next build, coordinating with other engineers on current projects, a client meeting and an internal one. After moving the business forward it's time to head home to the fam.

Nick Blanchet

VP of Engineering

What is your vision for the company?

Our vision is to replace the existing 3PL network with one that’s lower cost, more sustainable and enables customers to get their products the same day, no matter who they’re shopping with. It’s been amazing to see the team build towards that goal over the last year, and we’d love to meet other people passionate about our mission.

Ben

Founder & CEO

What are Ohi Perks + Benefits

Ohi Benefits Overview

We look after our employees. Everyone gets 25 days holiday a year, we provide great healthcare benefits and have regular team social events.

Health Insurance & Wellness Benefits
Disability Insurance
Disability Insurance covers all full-time employees
Dental Benefits
We provide Dental Benefits
Vision Benefits
We provide Vision Benefits
Health Insurance Benefits
Ohi has a great Health Insurance Policy.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Ohi's employees receive 25 days of holiday a year
Perks & Discounts
Casual Dress
Company Outings
Ohi hosts company outings Monthly.
Stocked Kitchen
We have a great kitchen area with tea and coffee, and vending machines for snacks
Happy Hours
We host happy hours to celebrate new employees joining and special milestones
Professional Development Benefits
Job Training & Conferences
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