Account Manager at Feather

| Greater NYC Area
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Feather is redefining furniture rental for city living and helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes and out of landfills.

Feather is looking for a motivated self-starter to join the account management team, which is creating a world-class brand through customer experience on a daily basis. We're looking for someone with a flexible schedule who loves to help people. You’re a great fit if you’re excited to work hard and be a part of building an amazing customer experience team!

**Please note, the work week for this position is Tuesday through Saturday**

What you’ll do:
  • Manage customers through their entire life cycle, including: fulfillment, scheduling, customer communication, day-of-delivery troubleshooting, mid-subscription needs, and end of subscription options (swaps, extensions, renewals, buyouts, early terminations, and pickups)
  • Track commonly asked questions, concerns, and customer feedback, which are used by the CX team to drive product improvements 
  • Learn and deeply understand the Feather service, cost structure, and logistics 
  • Keep CRM database up to date with detailed notes and price changes 
  • Troubleshoot daily operations with the delivery team and customers
  • Allocate inventory and manage website stock levels 
  • Load our dispatch product daily 
  • Handle contracts, payments, and other billing matters
What you have:
  • 1+ years experience in customer service and/or account management 
  • Ability and passion for talking to people and a drive for customer satisfaction 
  • Ability to stay positive, flexible and solution-oriented through difficult situations
  • Attention to detail and the ability to multitask and prioritize responsibilities
  • Comfort navigating ambiguity and working in a startup environment 
  • A calm and problem-solving demeanor paired with a friendly and personable written and spoken voice 
  • A passion and drive for the Feather mission!
What you'll get when joining Feather:
  • Competitive compensation
  • Health, vision, dental, and life insurance
  • Access to 401(k) and commuter benefits
  • Flexible vacation and paid time off
  • Sponsored lunches and unlimited office snacks
  • Monthly in-office massages, team events, and a monthly wellness stipend
  • A 50% discount on your own Feather subscription
  • The latest hardware to get the job done
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Location

Feather HQ is in SoHo, with easy access to most subways as well as amazing food, drinks, and shopping. We support full time remote work, as well.
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