Account Manager

| Greater NYC Area
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Account Manager 

Applications - Customer Success Team

Who are we: 

We are a trusted, blockchain-native technology team that delivers leading products for the crypto-asset ecosystem

So, what does that mean? 

We build SaaS solutions and data services to convert crypto data into auditable information to support management, financial, and regulatory reporting. Aka, we make crypto-assets accountable. Our products automate and optimize accounting, audit and tax processes for funds, fund administrators, OTC and proprietary trading firms, exchanges, miners, protocols and accounting firms - and we are proud to call some of the largest ones our clients. 

Currently, we have raised $25 million in funding and are a series B start-up working out of Flatiron/Union Sq NYC. 

Let’s talk more about why you’re here. Currently, we are looking for an Account Manager. 

We know, we know...job descriptions never give you the best understanding of the actual experience, and the same way that we are making crypto more accountable, our People Ops team is here to make sure we are accountable too (for new team members that is). Here are some questions we thought you’d be wondering about:

As an Account Manager, What exactly am I working on? 

  • Enhancing the account management function
  • Spearheading customer satisfaction program
  • Creating a dynamic and scalable account management function to facilitate a rapidly growing SaaS company

What does the day to day look? 

  • Working alongside the CS team to ensure client satisfaction
  • Working alongside department lead to develop best practices and create a scalable team
  • Creating and managing a white-glove client onboarding service

Why is this important? 

  • This role is integral to continuing our dominance in the cryptocurrency space
  • Building upon stellar reputation in the space
  • Creating new and dynamic relationships with key clients
  • Being a part of a foundational role to the company

Let’s talk about what we are looking for (aka your qualifications):

  • At least 2 years of team leadership experience working with small teams (2-5 people)
  • At least 5 years of real-world work experience
  • Previous experience working with and/or managing client renewal cycles
  • Proven track record of working with multiple client stakeholder levels (including executive leadership)

What’s life @ Lukka like? 

Well, it’s a startup. We move fast and continue to be ahead of the curve. You could be part of a growing crypto company bridging the gap between business and blockchain. With the introduction of a new asset class, we help traditional financial services firms participate in the crypto-asset ecosystem.

Take a moment to read more about us here: https://www.builtinnyc.com/company/lukka or here: https://www.jopwell.com/partners/124870

Learn more about what’s happening in the industry and follow us here: https://twitter.com/lukkatech


Here’s some insight into why our team members have joined:

  • Ability to own the projects they work on 
  • Less red-tape to take ideas from inception to delivery
  • Being at the forefront of an industry
  • Small team, big dreams


Of course, let’s discuss some perks:

  1. Continuing Education - we can’t stay ahead of the curve if we aren’t learning, so we are happy to partner with you on your learning goals and initiatives 
  2. Flexible PTO - burn out is a real thing, we encourage all employees to get out and recharge
  3. In-office Fitness Studio - whether you want to lift, meditate or pedal it out on our Peloton; you’ve got the ability to do so
  4. Generous Parental Leave - Your growing family is important to you and thus important to us
  5. Weekly Catered Lunches - specified to all dietary needs and request
  6. Team events - recent nights have included kickboxing, game night, and happy hour!
  7. Career Growth - we’re a team on a mission, and we want you to grow your career with us
  8. Weekly shout outs and awards - we’re a nimble team, going fast but we still want to recognize those whose contributions have gone above and beyond

So you’ve scrolled, your interest is piqued and hopefully read all of the important things...now what? 

This is an exciting time to join a team that’s at the forefront of this rapidly growing industry. We are looking for people who continuously push themselves to think differently, are ready to face new challenges, and chart exciting new paths. If this excites you, apply, and our Talent team will be in touch.

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Location

In the heart of NYC, our new office is between Flatiron and Union Square (depending on where you are commuting from), right on 5th Ave.

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