Account Manager at Justworks
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Justworks is looking for Account Managers to join our growing Customer Success department. As an Account Manager, your main responsibility is to develop strong relationships with your customers and to ensure their long-term success on the Justworks platform. You will work closely with your accounts and act as an extension of their teams.
Account Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers. Needless to say, Account Managers play a vital role at Justworks, and we are building a world-class team!What you'll do:
- Make sure new clients feel supported while getting acquainted with our platform
- Be the main point of contact for your book of accounts and support them throughout their time using Justworks
- Build and maintain strong, long-lasting relationships with your accounts, while keeping retention top of mind
- Provide expert-level support to customers around Justworks' continually expanding product and service offerings
- Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms
- Organize, streamline, and project manage complex issues to ensure the success of the customer on the platform
- Display a high level of professionalism and compassion when working with each account on sensitive matters
- Work with internal teams to improve processes, with an eye toward improving customer experience
- A customer fanatic with a proven track record of going above and beyond for your customers
- A great communicator, able to simplify complex concepts into clear, easy-to-understand terms
- A problem solver who genuinely enjoys figuring out how and why things work
- Inquisitive and dedicated to lifelong learning
- Flexible and able to excel in an environment of quick change and improvement
- Passionate about a career path in Customer Success
- Committed to delivering service excellence in every customer interaction
- Deeply caring about your teammates and customers
- Aligned with Justworks’ mission and share our core values: Camaraderie, Openness, Grit, Integrity and Simplicity
- 1-2 years of professional experience in customer service
- Experience in healthcare, HR or insurance industries a plus
- Excellent organizational, written and verbal communication skills
- Strong attention to detail with ability to manage competing priorities and multitask
- Ability to work as part of a team and be resourceful and adaptable
- Aptitude for learning new products and subject matter, and helping others learn as well
- Willingness to dive right in and affect change
Visa sponsorship for this role is currently not available.Diversity at Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.