Account Manager

| Greater NYC Area
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THE TEAM 

The Commercial Sales team is a newly formed part of our International Business Development function and is based in Berlin, Germany. The team is committed to expanding Peloton’s presence within the German and potentially other DACH markets by engaging and developing crucial partnerships within our core verticals. 

We are motivated to deliver a world-class experience to existing and new members of the Peloton community by expanding our client base and bringing new members to the Peloton experience focusing on Corporate Wellness, Hospitality and Leisure.

Valuing high-energy, motivated and tenacious individuals, this team is a great fit for anyone looking to make their mark at a market-leading fitness company. 

THE ROLE 

As an Account Manager within our Commercial Sales team, you will be at the forefront of our commercial operation, working as a day to day key point of contact for both smaller and major accounts. This role is vital for ensuring clients are engaged with the Peloton concept, receive the best service in class and are driving consumers to try our product. 

You will ensure the continued success of existing clients as well as work on acquiring new partnerships. By effectively executing our commercial program and reaching out to clients on a day to day basis. You will be the central figure liaising with multiple teams to drive continued success for new and existing clients. 

You will be responsible for guaranteeing the healthy promotion of our brand within commercial environments, support marketing initiatives, running business reviews alongside your Manager and escalating support needs by liaising directly with our Field Operations team. 

This role is ideal for someone who is hands-on but also strategic, uses their initiative and thrives in a fast-paced environment. 

RESPONSIBILITIES 

  • Effective daily management of key Strategic Partnerships including the successful execution of an implementation and development of existing accounts
  • Engaging, responding to and triaging inbound leads
  • Proactively scoping new leads in new DE Geographies to expand the programme 
  • Directly working with operations teams to deliver on maintenance and service of Peloton equipment in partner environments 
  • Working alongside the marketing teams to curate and develop content for partners to share with their audience to drive more engagement for the Peloton brand 
  • Analyse and interpret data to understand the health of an account and provide strategic recommendations in line with derived insights 
  • Support the delivery, training and installation of Peloton products in a commercial environment 
  • Schedule and lead business reviews, monthly calls, maintenance checks and support orders according to the Statement of Work 
  • Work cross-functionally by liaising with our Field Operations team to meet our SLAs and support the customer appropriately 
  • Present to stakeholders and build long-term relationships with key individuals in the partner organisation 
  • Daily organisation of workload through clear tracking of account status 
  • Support Manager, Strategic Partnerships with inbound lead qualification and sales process where relevant 

QUALIFICATIONS

  • 3+ year experience in account management or customer facing role
  • Closing selling in a B2B2C and B2B environment (service or corporate basis)
  • Highly motivated and driven individual that can work structured and supportive
  • Able to analyse and interpret data and provide recommendations 
  • Experience using initiative and working in a fast-paced environment 
  • Proven track record of meeting and exceeding goals 
  • A problem solver able to process information quickly 
  • Understanding of how to pitch value to a customer   
  • Positive and energetic phone skills, excellent listening skills and strong writing skills
  • Intellectually curious and eager to learn 
  • Interest in fitness-tech is a plus 
  • Experience of Sales Force software preferred
  • Native German speaker and good written and spoken English
  • Passion for sports, healthy living and well-being

At Peloton, the health and well-being of our employees is of the utmost importance to us. In addition to a competitive base salary with generous bonus potential, we are proud to offer a comprehensive benefits plan and paid time off to all full-time employees. Peloton is an equal opportunity employer and hires only on the basis of skills and experience. 

ABOUT PELOTON: 

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • React NativeLanguages
    • ReactLibraries
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    • ConfluenceManagement
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    • DrupalCMS
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    • SalesforceCRM

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Peloton Benefits Overview

At Peloton, we do not subscribe to a one-size-fits-all approach - our workforce is diverse, so our benefits must be, too. Our goal is to enable our team members to be their best, most authentic selves while providing inclusive benefits to them and their families in the moments that matter most. Peloton is proud to offer comprehensive health care, mental health benefits, childcare solutions, generous paternal leave, equity packages, and more to all full time team members. In the United States, we are proud to have recently extended our medicinal benefits offering to portions of our part-time populations at certain threshold of hours. All team members are eligible for a referral bonus plan, pre-paid legal assistance, product & appear discounts, and complimentary access to the Peloton digital app.

Culture
Volunteer in local community
Peloton offers paid Volunteer Time Off to enable and empower our team members to volunteer for causes that positively impact their communities.
Partners with Nonprofits
Peloton has donated funds to organizations across a variety of causes, inclusive of Hunger Relief Efforts, Civil Rights Groups, and more.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Peloton Employee Resources Groups are employee-led groups that foster a diverse and inclusive workplace aligned with Peloton's organizational mission, values, goals, business practices, & overall D&1
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Peloton employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Peloton's dental plan covers up to $3000 of expenses.
Vision Benefits
Health Insurance Benefits
Peloton covers up to 90% of premiums for high deductible health plans.
Life Insurance
Peloton's Life Insurance is equal to 2 times an employee's annual salary with a minimum coverage of $100,000.
Pet Insurance
Pet insurance is a voluntary employee-paid benefit.
Wellness Programs
Onsite Gym
Team workouts
Peloton team members have free access to the Peloton digital product and can take workouts anytime!
Mental Health Benefits
Peloton partners with Lyra to provide mental health benefits to all employees, with 25 free sessions per year.
Retirement & Stock Options Benefits
401(K)
In addition to benefits that provide security for you today, you can make saving for the future easy with a 401(k) plan that allows you to save a portion of your salary towards retirement.
401(K) Matching
Peloton provides employees with a 401(K) matching plan managed by ADP. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Employee Stock Purchase Plan
Our Employee Stock Purchase Plan (ESPP) is an optional program that allows eligible team members to use payroll deductions to purchase Peloton stock twice a year at a discount.
Child Care & Parental Leave Benefits
Child Care Benefits
Peloton partners with Bright Horizons and Urban Sitters for Backup child care assistance. Subsidized child care & family care.
Generous Parental Leave
Parental Leave is a Company-Paid benefit which will pay your salary following the birth, adoption, or placement of a child. Up to 18 weeks total.
Remote Work Program
Peloton's remote work program allows Team Members to work from home on occasion, as needed for them.
Family Medical Leave
Peloton provides eligible team members with up to 12 weeks of unpaid, job-protected leave per year.
Adoption Assistance
Peloton reimburses for eligible adoption expenses and 18 week of paid leave.
Vacation & Time Off Benefits
Generous PTO
Hourly team members receive between 10 to 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Peloton employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Team Members receive 48 hours of sick time up front.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Peloton offers pre-tax commuter benefits for all employees for both Transit and Parking.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Peloton hosts happy hours in our NYC Penthouse on occasion.
Recreational Clubs
Relocation Assistance
Peloton offers a comprehensive relocation policy for employees relocating.
Fitness Subsidies
Peloton is proud to offer all full-time team members an annual reimbursement of $500 for Wellness related events registration/sponsor fees.
Home Office Stipend for Remote Employees
During these unprecedented times, Peloton offers remote employees the ability to reimburse purchases for their at-home office, not exceeding $500.
Professional Development Benefits
Tuition Reimbursement
Peloton has partnered with Gradifi to help pay down your student debt and pay for your children's future education.
Diversity Program
Promote from within
Continuing Education stipend
Peloton provides $5250 annually of financial assistance for certain education related expenses to foster & encourage the professional development of our team members.
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