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Account Manger, Ultimate

| Greater NYC Area

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).


Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Some Challenges You’ll Tackle

Account Managers for GrubHub Ultimate are responsible for a portfolio of Ultimate restaurant accounts. GrubHub Ultimate is a new business for GrubHub that provides a fully-integrated ordering and operating system for restaurant dining, including GrubHub kiosks that are revolutionizing our industry. Account Managers for GrubHub Ultimate will be the main point of contact for partnered Ultimate restaurants implementing this new technology. You must be passionate about building and maintaining client relationships while proactively problem solving, leveraging cross-functional internal channels, for issues that partnered Ultimate restaurants surface to us. As an Account Manager, you’re not only responsible for creating positive relationships with partnered Ultimate restaurants, but also responsible for consulting with decision makers in providing operational and marketing support to maximize order count potential.

 

Responsibilities:

  • Build and strengthen relationships with account decision makers, developing trust and loyalty with all accounts
  • Address all account issues, leading cross-functional resolutions
  • Maximize order potential
  • Frequently communicate with accounts to provide exceptional client service and proactively identify and problem solve account issues
  • Monitor, measure, and report on key performance account metrics
  • Identify and execute on up-sell opportunities

You Should Have

  • 2 years experience in Account Management or related field
  • Bachelor's degree required
  • Comfortable speaking with customers both in person and on the phone
  • strong communication skills - both verbal and written
  • Experience leveraging cross-functional relationships
  • Resourceful, creative, and able to find innovative ways to achieve results
  • Comfortable with change and able to work in a fast-paced environment

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

 

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

5 Bryant Park, 1065 6th Ave, New York, NY 10018

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.
Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.
Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
Free Food. Kitchens are stocked and free Grubhub each week.
Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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