Account Services Associate
Company Description
Over the last twenty years, MarketAxess has completely revolutionized the fixed-income market by creating a single platform using proprietary technology that connects the world’s most influential financial institutions. Today, more than 1,800 institutional investors and broker-dealer firms rely on us to bring them accurate market data to assist with their trading decisions, connectivity solutions that facilitate straight-through processing and technology services to optimize trading environments.
Job Description
Account Services facilitates Sell-Side Broker Dealer and Buy-Side Client on boarding for the Americas, ensuring proper documentation is collected and counterparty information is entered correctly into the Client Relationship Management (CRM) tools, such as Salesforce™, utilized by MarketAxess employees.
What You'll Do
- Multiple touchpoints across many different functions and internal groups, such as our Scrum Teams, Trading Desk, Credit team and Integration team, to name a few; all of which helps to provide a complete view in to the Dealer and Client experience, as well as what goes into supporting our customers.
- Collaborate daily with MKTX Client Sales Account Coverage and MKTX Dealer Sales Relationship Managers.
- Work with MarketAxess application developers on system enhancements, whether communicating requests submitted by our customers or partnering on enhancements to streamline internal systems, processes and tools used by the Account Services team to perform our day to day responsibilities.
- Proactively respond to daily requests submitted by Broker Dealer and Client customers, such as new account setups, report requests, build trading relationships, various system related inquiries, etc.
- Provide support to Broker Dealer and Client contacts regarding various MarketAxess Platforms.
- Manage MarketAxess’ relationship with Broker Dealer’s System Administrators.
- Perform demos & real-time training for customer administrator portals, in addition to MarketAxess Systems, like the MKTX STP Allocations Portal.
- Support the MarketAxess Swap Execution Facility (SEF) and CDS Products, by monitoring SEF trades, participant and account on boarding and credit/clearing firm issues.
What You Bring to the Table
- 2-3 years of relevant work experience
- Bachelor’s Degree
- Strong communication skills, both written and verbal
- A self-starter, capable of motivating others
- Multi-Tasking skills
- Detail oriented, including the ability to follow-through on pending items or projects
- Must be proficient with Microsoft Office applications, especially with regards to Excel
- An understanding of the Fixed Income Market is helpful, but not required
Additional Information
What’s In It For You?
In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:
- Healthcare and wellness options
- 401(k) match
- Employee stock purchase plan
- Training and tuition assistance
- Other perks include generous time-off policies, stipends for gym memberships, exercise equipment and similar, and access to on-site healthcare
MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.
All your information will be kept confidential according to EEO guidelines.