NYC-based Virtuoso travel agency is searching for an Air Ticketing Agent.

The ideal candidate has background in corporate and leisure travel and is a smart, super- organized, intuitive communicator who thrives in a fast-paced forward-thinking environment. This candidate shares the passion and belief that travel is a source of inspiration, renewal, and joy.

The Agent will provide day-to-day air support and hotel booking support for in-house agents and independent contractors. Responsibilities include ticketing and exchanges, crafting emails, performing hotel rate checks, booking hotels via Sabre, invoicing via SalesForce and building relationships with clientele.

RESPONSIBILITIES

• Book air reservations, hotel reservations and travel related products, as needed by the team
• Provide price quotes for proposed routes/itineraries and hotels in a prompt and professional manner
• Deliver exceptional customer service to internal travel advisors and external clients alike
• Support corporate clients in their reporting and Online booking needs
• Take a consultative selling approach when advising clients
• Utilize contracts to secure product that best meets the needs of our clients
• Arrange client records in an organized and accurate fashion
• Create guidelines and protocols for air travel sale
• Create and keep client travel documents such as flight itineraries and invoices updated
• Enter data into CRM (account/client information, bookings, etc.)
• Work in conjunction with Sales Team and Operations Coordinator for seamless execution
• Learn and use company tools including Salesforce
• Responsibilities are not limited to those outlines in this description, you may perform other negotiated duties to meet the ongoing needs of the company.

REQUIREMENTS

• New York Based, role conducted on-site
• Bachelor’s degree
• 3+ years of corporate travel agent/advisor experience
• Proficiency with one or more of the following GDS: Sabre, Apollo, Amadeus, Worldspan
• Experience arranging international airfare
• Knowledge of ticketing and exchange procedures
• Knowledge of corporate travel booking tools and procedures
• International travel experience (minimum 10 countries) & extensive knowledge of world geography
• Proven experience in customer service or hospitality background
• Outstanding verbal and written communication skills, creative writing a plus
• Ability to present, persuade and communicate effectively
• Able to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within groups
• Strong work ethic who identifies opportunities to take on more
• Proactive and resourceful; an intuitive problem-solver
• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
• Positive attitude with passion for travel, and a reflection of the brand ethos
• Quick-learning, and able to work in a fast-paced environment
• Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Salesforce will be considered a plus

COMPENSATION

• Compensation based on experience
• Access to company travel benefits for PTO-use (i.e. FAM trips)
• Employee medical & dental benefits plus retirement & profit-sharing plan*
• 15 days of PTO, 10 annual holidays, 4 religious floating holidays, 5 remote workdays
• *Benefits are subject to change without notice

The agency is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, they guide their clients on everything from a weekend in Paris to an expedition to Patagonia. The Company’s mission is to serve as trusted tastemakers who curate authentic experiences and connect discerning travelers with passionate locals. The brand represents a warm, worldly sophistication with curator’s keen attention detail, and the company believes it is crucial for everyone behind the brand to represent these qualities.

As the agency is a small business in early phase development, it is crucial for this candidate to be a team player and willing to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long-term. 

Responsibilities are not limited to those outlined in this description and you may perform other negotiated duties to meet the ongoing needs of the company.

Rollinglobe and its clients provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, race, color, religion, disability, sex, national origin, genetic information, or veteran status.