Associate Account Manager, Caviar for Companies at DoorDash

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About the Team
  • The Caviar for Companies Associate Account Management team acts as the first line of communication for all corporate catering clients with a focus on retention. 
  • Our goal is to always deliver and always delight by providing a compassionate and conscientious experience for our clients so that they will continue to use our services. 
  • Every day we communicate with clients, restaurants, and internal teams to ensure that we are providing the highest quality meals in a timely manner. 
  • Key initiatives that our team is focused on include a consistent drive to reduce turnaround time for client requests, ensuring dietary profiles are up to date, regularly monitoring and adjusting client schedules, keeping clients up to date on new options or promotions, and overall maintaining a high standard of client satisfaction.
About the Role
  • As an Associate Account Manager for Caviar for Companies, you will be the primary point of contact for a number of Caviar's corporate clients on a day-to-day basis, helping them get the most out of their Caviar meal program. You will help with meal planning advice, education on our ordering options, as well as introducing new features and restaurants. We are seeking an individual who is confident working in a fast-paced environment and is passionate about building world-class meal programs. The ideal candidate is a fiercely motivated problem-solver with a commitment to exceeding our clients’ expectations on a consistent basis. 
You’re excited about this opportunity because you will…
  • Build and maintain strong, long-lasting client relationships by assisting with challenging client requests and escalating issues as needed
  • Handle all day to day communication with our clients using Salesforce based tools
  • Use a CRM tool to complete day to day tasks such as selecting restaurants, planning orders, and generally ensuring that clients have an amazing experience with Caviar
  • Monitor multiple dashboards and resolve catering issues in real time to ensure the client experience is seamless
  • Listen to and share feedback from clients with product, operations, and marketing teams to improve the Caviar ordering experience and product
  • Help develop, test, and implement workflow processes in an evolving environment
We’re excited about you because…
  • You have a BA/BS degree and 2+ years of relevant experience in a direct client-facing role
  • You utilize critical thinking and decision making abilities to successfully operate within a fast-paced, constantly changing environment
  • You have excellent organizational, analytical, written and verbal communication skills
  • You have a proven ability to multi-task and follow through while paying strict attention to detail
  • You possess a strong familiarity with professional software and relationship management tools, e.g. Service Cloud, Google Docs/sheets, Salesforce, Salesloft etc.
  • You’re open to implementation based on coaching and regular feedback, with a dedication to continuous learning
  • You exhibit a positive "do what it takes" attitude with the ability to inspire passion in others
  • You have a willingness to work flexible hours. The shift we are looking to fill is Monday-Friday, 10am-7pm CST. 
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Location

Our office is in the Flatiron District near many restaurants, shops, and public transportation. Walking distant to Madison Square Park.

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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