Associate Account Manager

| Greater NYC Area

At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

The vision of our Sales, Marketing, and Partnerships team is to drive long-term revenue with small businesses by creating meaningful and value-added engagement at every touchpoint, developing the foundation for an ongoing business relationship.

The Customer Management team is responsible for developing and maintaining relationships with small business owners across North America. Our team takes great pride in educating our merchants on the best lending options for their business, not ours. You will have the opportunity to create an amazing sales career without ever having to make “cold calls,” with leads provided daily. You will become an expert in SMB Lending.

The Associate Account Manager opportunity on our Customer Management team is a great place to start your career at OnDeck. The intention of this position is to provide a training ground for junior agents to advance and take on their own account base. While assisting the senior team members (for 6-12 months depending on performance) in every aspect of the partnership between OnDeck and our customers, Associate Account Managers will learn our products, markets, industry and the OnDeck sales process and skills. These individuals will be a direct point of contact for our customers and senior sales team to assist in product and application inquiries, expediting the sales process and following through with the customer requests.

As an Associate Account Manager at OnDeck, you will:

  • Answer phones and assist callers with their needs.
  • Act resourcefully and in an innovative way to solve problems and complete tasks.
  • Take customer requests.
  • Quote prices, prepare proposals and provide information regarding terms of sales and delivery dates. The Associate Account Manager will help sell renewal loans and line of credit programs to existing customers.
  • Throughout the qualification process, you will learn to identify the specific needs of clients and how OnDeck’s products meet those needs.
  • Reach out to inactive customers to find out their experience and attempt to bring them back to OnDeck for any future financing needs.
  • Report to management on customer relationships, pipeline, forecasts and new prospects.
  • Develop relationships with customers.

Qualifications for success:

  • • Professional, creative and dynamic presence and the ability to communicate with people at all levels.
    • 1-2 years of prior sales or customer service experience
    • Excellent written and verbal skills.
    • CRM experience.
    • Excellent time management skills, ability to prioritize multiple task.
    • Strong interpersonal, oral and written communication skills.
    • Keen intelligence and negotiation skills.
    • High-energy, relationship expert.
    • Ability to hunt down new opportunities from inactive/past customers.
    • A desire to grow professionally

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer: 

  • Generous Vacation
  • Comprehensive Healthcare
  • Educational Reimbursement
  • 401k Matching
  • Parental Leave
  • Sports Teams
  • Stocked Kitchens
  • Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours: 

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Built in NYC, Best Places to Work, 2018 (#16)
  • Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
  • Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
  • 500|5000, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

A short walk from the Empire State Building and Times Square, our office is located amid the bustle of midtown Manhattan.

What are OnDeck Perks + Benefits

OnDeck Benefits Overview

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability Insurance
Our STD plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend lpast 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental Benefits
Employees can choose from two dental plans including one that is offered at no cost for employee only coverage.
Vision Benefits
The OnDeck Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses,
Health Insurance Benefits
OnDeck offers employees flexibility to choose from several comprehensive medical plans.
Life Insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet Insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accident and illnesses
Wellness Programs
As an OnDeck employee you have access to additional discounted resources such as weight management programs, massage therapy and more.
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan provides you with an opportunity to invest in your future with the option of contributing pre-tax into your retirement account.
401(K) Matching
OnDeck currently matches 50% up to the first 6% of your deferrals.
Employee Stock Purchase Plan
As a member of OnDeck, you will be able to participate in our ESPP and purchase OnDeck stock through payroll deductions at a discounted rate.
Performance Bonus
Annual incentives also referred to as bonuses are based on achievement of personal and company performance targets.
Child Care & Parental Leave Benefits
Generous Parental Leave
OnDeck provides up to a maximum of 18 weeks combined paid Disability and Parental Leave.
Remote Work Program
We rolled out a formal Remote Work policy in 2019. Team member requests to work remote are evaluated based on variety of factors and we currently have approx. 30 remote team members.
Family Medical Leave
Adoption Assistance
OnDeck will reimburse up to $5,000 in expenses related to the adoption of a child under the age of 18.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
If team members volunteer during the work day, they are paid for their time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
The commuter benefits plan provides you with the opportunity to pay for your commuting costs (mass transit and parking) with pre-tax dollars (up to the IRS maximums).
Company Outings
We have a company party in each office twice a year to celebrate team member and company achievements. This is in addition to department outings and celebrations.
Game Room
In our kitchen, we have a ping pong table where team members can play at their convenience.
Stocked Kitchen
Variety of healthy and delicious snacks including yogurt, cereal, nuts, oatmeal...as well as drinks and coffee.
Happy Hours
Bi-weekly social hour in each office, alternating breakfast and evening to accommodate different team member lifestyles.
Professional Development Benefits
Job Training & Conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition Reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities. Job-related courses will be reimbursed up to $5,250 a year.
Lunch and learns
OnDeck hosts lunch and learn meetings on occasion.
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