Associate Account Manager at Meetup

| Greater NYC Area
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Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

We’re looking for an Associate Account Manager to support the success of Meetup Pro, a thriving business that helps organizations spawn local communities around the world and allow millions of people to experience the power and joy that come from real, local, face-to-face community.

Thousands of businesses currently organize Meetups, and organizations always ask how they can use the Meetup platform to connect to their fans and followers in real life. We launched Meetup Pro to help those organizations transform their audience into a community. Meetup Pro allows brands (the vast majority of whom are tech companies) to grow awareness and foster real-life brand engagement at scale. Brands manage networks of Meetup groups, creating authentic connections with local communities of new and existing customers.

Reporting to the Manager of Enterprise Account Management, the Associate Account Manager is responsible for managing the retention, success, and growth of customers with medium to large Meetup Pro networks.

What you get to do: 

  • Manage a renewal pipeline and a book of business of up to 200 accounts
  • Build exceptional customer relationships with assigned Meetup Pro clients
  • Actively look for innovative ways to drive value for existing clients and opportunities to drive year over year account growth
  • Develop a complete understanding of account needs, community-building goals and challenges of each account
  • Proactively assess client health and complete monthly and/or quarterly customer account review
  • Identify opportunities and additional value to customers 
  • Partner with the Enterprise team to maximize revenue through up-selling/cross-selling
  • Communicate product updates to customers and highlighting benefits and value to the clients
  • Informing and driving our product roadmap through consistent feedback to our product team
  • Using Salesforce best practices to keep our data clean and maintain our sales pipeline

Who you are:

  • A people person: 2+ years of previous experience in a customer-facing role such as customer support, account management, account executive, business development
  • Results driver: demonstrated ability to manage and grow small to medium-sized clients
  • A problem solver: results focused problem solver with a “can do” attitude, ability to take an innovative approach to solving problems
  • An articulate communicator with strong attention to detail: whether in-person meetings or phone calls or emails - you get the right point across in all situations
  • Strong organizational skills: able to multitask, handle high volumes of accounts with ease, and willingness to document and experiment with different processes
  • Experience supporting and selling SaaS products
  • Working knowledge of Salesforce (preferred)
  • Experience carrying a quota (preferred)
  • Experience with community building; preferably a Meetup organizer or community builder (preferred)
  • Knowledge of the Meetup platform

Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams. You in?

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • SwiftLanguages
    • React/ReduxLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • TrelloManagement

Location

12 East 49th St, New York, NY 10017

An Insider's view of Meetup

What does your typical day look like?

As an engineer at Meetup, my mission is to build things that help product teams focus on our users and develop our product faster and with better quality. My team mob programs or pair programs by default, which works great for us because it increases code and architecture, knowledge sharing, focus, productivity and team bonding.

Jaclyn Jiménez

Senior Full Stack Engineer

How does the company support your career growth?

I created my own professional development path by participating in the Employee Resource Group and Diversity & Inclusion council. Participating and organizing these company initiatives allowed me to stretch my leadership muscles, understand the value of empathizing with my colleagues, and appreciate the ability to use my voice to influence change.

Lee Upshur

Pro Support Specialist

What is your vision for the company?

Meetup empowers personal growth through real human connections because we see a future built on deep trust and collective effort. We are creating a world where people can turn to each other to improve their lives. We believe that real, human connection drives real change.

David Siegel

CEO

What's something quirky about your company?

What I enjoy the most about working at Meetup is the people. As a mission driven company with a focus on building community, our community sets a great example. I consider myself incredibly lucky to work amongst such incredible individuals. I feel seen, supported, and empowered to not only be my unique self, but to make the changes I know I can.

Irina Demchenko

Senior Support Specialist

What are Meetup Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Mentorship Program
Continuing Education Stipend
Time Allotted for Learning
Online Course Subscriptions Available
Customized Development Tracks
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