The Role: 

As an Associate Alliance Customer Success Manager you will be a trusted advisor to our educational agency partners by anticipating where they might want to go next and providing proactive support and service. You will work with educational agencies at the state, national, or international level and will coordinate across internal and external stakeholders to successfully exceed the agency’s expectations. You will also work to retain and grow the book of business covered by each partnership. Reporting to the Director of Customer Success, you’ll be a key member of our Customer Success team and will work closely with members of our Business Development, Sales, and Marketing teams.

Why You’ll Love This Role:

You’ll have the opportunity to build strategy and relationships with education leaders at the state and national level as they conquer the ever changing EdTech industry. Through these relationships, you’ll get to help architect the future of education, enhance how districts and teachers engage students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners. Your work will directly impact our ability to scale Newsela’s reach, bring our products to more educators and students, and enable accessible, engaging learning that empowers students. 

Why We’ll Love You:

With 3+ years of experience in managing clients through new business, account management, or customer success roles, you have demonstrated success onboarding, managing, and presenting to clients. You’ve worked in SaaS and/or EdTech, and have experience leveraging Salesforce in your day-to-day management of a book of business,  and you have a deep understanding of the customer journey.  You’re highly collaborative and have partnered with sellers and/or professional services team members to get clients what they need. While not required, experience teaching, working in the education industry, or working with pilots is a plus. 

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.