Associate Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!
The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.
As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a phenomenal opportunity to be challenged and learn quickly.
The role:
- Speeding up time to value. By managing the template creation and modification process, the ACSM can ensure that templates are built and modified in a timely manner for customers
- Quality Assurance. By thoroughly checking campaigns, audiences and overall production, the ACSM ensures high quality of all output
- Improving the customer experience. The ACSM will work very closely with the CSM, COM and FDE teams to ensure that key results are completed on time and with the highest quality
- Identifying areas for improvement and championing process change. The ACSM role has a unique vantage point of working with several internal teams and departments. An ACSM should feel empowered to look for ways to improve our internal processes and how we serve customers. The ACSM team is encouraged to bring these ideas forward and to lead initiatives for internal and external improvements. For example, compiling new methodologies.
- Supporting CSMs on day-to-day tasks for customers. This includes joining status calls, proactively communicating on results, assets and achievements to customers, helping CSMs with any program/creative ideas to make recommendations on, triaging customer issues to Product Support and FDE, the template/campaign process, reports as needed. Raising issues to CSMs as needed.
- BA/BS degree & 1+ years experience related to SaaS, technology, digital marketing and/or e-commerce
- Incredibly organized with strong project management experience
- Strong technical skills or ability to quickly learn technical concepts
- Proactive, energetic attitude and desire to work in a results-oriented, collaborative and fast paced environment
- Demonstrates basic problem solving abilities, coupled with a desire to tackle responsibility
- Possess excellent written and verbal communication skills
- Confidence, patience, passion, ambition and drive
- Ability to organize and manage yourself to get things done with minimal oversight
- A sense of wanting to figure out how things work
What we offer:
- Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies.
- Comprehensive medical, dental, and vision insurance
- 401(k) plan
- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
- Generous Parental Leave & flexible vacation policy
About Us:
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using AI/ML, activates welcomed personal experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite personalization product
- Bluecore Advertise™ a paid media product
Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.
We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.