Associate Director, Partner Services

| Greater NYC Area
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Associate Director, Partner Services

Able is a team of builders that have launched, grown, and sold technology companies across a variety of industries. Now, we pool our skills to build a growing portfolio of businesses. We believe the future of investing will be driven by technical capability and that people with our skills shouldn't have to bet everything on the success of a single startup.

Able is seeking an Associate Director of Partner Services to join our New York office. In this role, you will develop and foster strong relationships with our different clients. You will also work closely with our product teams to ensure we're executing on work efficiently and that our efforts are aligned with our partners' goals and Able’s own strategy.

Responsibilities
  • Develop and maintain strong relationships with Able’s clients
  • Act as the primary point of contact for Able’s clients and meet with them frequently
  • Set and manage client expectations through frequent and reliable communication
  • Reinforce a high standard for polished and professional client communication
  • Facilitate the generation and signing of each new statement of work
  • Collaborate cross-functionally to define and iterate on company-wide client relationship practices
  • Collaborate with business development and product teams to ensure smooth onboarding of new clients
  • Partner with and support the Leadership team to continue growing our portfolio
  • Work closely with product leads to set the product vision
  • Establish, communicate, and measure success criteria for product teams. 
  • Support product teams by continually providing context and reducing ambiguity around product goals and constraints
  • Partner with product teams to ensure they are delivering on client and company goals 
  • Model and reinforce our core values 
Our Core Values 
  • Champion Outcomes Over Effort; You take ownership of problems and emphasize that the results created are more important than the time we spend or the approach that we take

  • Contribute to the Solution; You are responsible for identifying issues, and doing what you can to help solve them

  • Put People First; You emphasize people and relationships over process or ideas. You seek to build and reinforce trust with colleagues and clients 

  • Commit to Diversity; You contribute to a world where everyone can be themself, together

  • Get Better Every Day; You believe we all have the ability to improve and we're driven to help everyone be the best they can be

Qualifications
  • 7–10 years of experience in a client services role 
    • 5+ years of experience in a digital or product-focused organization
  • Product management experience is strongly preferred
  • Experience developing communication strategies between internal and external stakeholders 
  • Superior project management skills
  • Exceptional written and oral communication skills
  • Strong executive presence with an ability to easily establish trust between internal and external stakeholders
  • Comfortable working independently 
  • You must be authorized to work in the United States
About Able

Able builds technology products in a portfolio model. Each time we build a product, we look for opportunities to leverage technology built at the portfolio-level to drive value faster. We believe that people, teams, and processes are more important than the ideas themselves, so we’ve focused on bringing great people together, and investing in their growth.

We believe that a diverse team brings extraordinary success and we have created a work environment geared towards work/life balance and happiness. Able is committed to inclusion and diversity and is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullStoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • PrincipleDesign
    • FramerDesign
    • AbstractDesign
    • AsanaManagement
    • FinoManagement
    • MailChimpEmail
    • IntercomEmail

Location

Our office is located in Union Square, NYC. We're a stone’s throw from exciting restaurants & bars. Plus an easy commute via many subway lines & PATH.

An Insider's view of Able

How would you describe the company’s work-life balance?

It’s great! We have a very flexible WFH policy and support flexible work schedules for those that need it. We also have virtually unlimited vacation so that team members can take breaks they need so that we’re never approaching burn-out. If you’re collaborating with your team and moving your work forward, go enjoy time with friends and family!

Jake

Associate Director, Product

What does your typical day look like?

I spend the majority of time meeting with the team to support initiatives, walkthrough roadblocks, and provide managerial support. I also spend a ton of time ensuring we collaborate cross-functionally. Being a highly diverse and global team, it’s important we consider regional nuances, employee experience, and business impact in everything we do.

Mackenzie

Director Of Business Operations

What does career growth look like on your team?

We hire smart people with great potential who we hope will stay and grow with us for a long time. We try to do that by providing clear expectations and great support. Managers help team members achieve their goals by working with them to create professional development plans and providing them with the tools and resources they need to succeed.

Ben

Associate Director, New York

What are some social events your company does?

Team events are usually monthly or quarterly and are often dinner out, but we’ve also done: happy hours, escape rooms, cocktail classes, tea tastings, shuffle board, museums, coffee tastings, or game nights. We also frequently have board or card games going during the day or after hours. The occasional holiday party or pot luck lunch pops up too.

Jason

Product Manager

What are Able Perks + Benefits

Able Benefits Overview

We believe investing in benefits is a direct investment in the success of our employees and our business. Able offers a comprehensive benefits package, including: fully covered health benefits for all employees, weekly lunches, a stocked kitchen with snacks and beverages, and flexible PTO.

Additionally, we encourage all employees to explore personal development and wellness outside the workspace and offer a customizable monthly fringe benefit to do so. Team member satisfaction and happiness are keys to our success!

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Able offers customizable Fringe Benefits that allow our team members to live happy and healthy lives (i.e. fringe benefits to use for an FSA Spending Account).
Disability Insurance
Team members and their families have the option to apply for voluntary (employee-paid) short- and long-term disability insurance.
Dental Benefits
Able covers 100% of the individual costs of dental insurance.
Vision Benefits
Able covers 100% of the individual costs of vision insurance.
Health Insurance Benefits
Able covers 100% of the individual costs of medical insurance.
Life Insurance
Life insurance benefits are available to all Able employees
Wellness Programs
Able offers customizable Fringe Benefits that allow our team members to live happy and healthy lives (i.e. fringe benefits to use for wellness expenses).
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Able offers customizable Fringe Benefits that allow our team members and their families to live happy and healthy lives (i.e. childcare expenses).
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide lunch benefits on certain days of the week depending on your home office (i.e. NYC receives lunch benefits Mondays, Wednesdays, and Fridays).
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Able offers customizable Fringe Benefits that allow our team members to grow professionally (i.e. reimbursement of certain professional development costs).
Cross functional training encouraged
Promote from within
Customized development tracks
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