Associate Media Account Manager, SMB
Read something interesting online today? There's a good chance it reached you because of our technology.
Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites, including NBC, USA Today, The Weather Channel, Tribune and Fox Sports.
Taboola is hiring an Associate Media Account Manager on our global SMB team. We are looking for an all-star Associate in NYC to join our US account management team. This person will be responsible for supporting senior account managers who oversee our highest revenue generating performance advertisers.
This candidate will have the opportunity to manage a small book of clients once they are fully trained on the Taboola platform. We are looking for someone who is passionate about content, is detail-oriented and is ready to hit the ground running at an exciting, growing company.
A strong focus on customer satisfaction is expected in this role due to the fast-paced working environment. We are looking for someone who is ready to hit the ground running on an exciting team full of opportunities to grow professionally.
Responsibilities:
- Assist account managers to monitor and optimize campaign performance with administrative tasks, campaign targeting, billing
- Collaborate with internal departments to facilitate timely communication to advertisers with high expectations
- Troubleshoot, escalate, and help resolve issues
- Help account managers to meet company initiatives by encouraging product and feature use based on the advertiser goals
- Support account managers to educate, provide insights, and highlight opportunities to grow, identify upsells and expand revenue
Requirements and skills:
- Minimum 1 - 2 years of online advertising experience
- Proven results in a customer support role
- Ability to multitask, and handle a high volume of client requests and inquiries via email
- Excellent time management and prioritization skills
- Strong communication skills, ability to learn and collaborate with a global team
- Capable of keeping cool in a fast paced, evolving environment
- A true passion for and knowledge of online marketing with an entrepreneurial spirit
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.