A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves five million students in all 50 states.
The Associate Salesforce.com Administrator / Analyst supports the Amplify Salesforce.com platform and related systems. This person is responsible for the day-to-day operations of the Salesforce platform, working closely with business partners, development teams, and technical resources to make sure the platform meets the organization's needs.
Responsibilities:

• Manage Level 1 support requests for Salesforce users managing general support issues.
• User Management and product support for main SFDC objects (Account, Opportunity, Case, Lead, Contact)
• Perform routine maintenance and cleanup on objects and attributes
• Partner with the application development team to translate business requirements into solutions.
• Manage SFDC system changes track application changes
• Keep up to date with the latest releases and capabilities of applications such as Salesforce Sales and service clouds, Salesforce CPQ, and related systems
• Creates user-specific documents and support materials.
• Basic Data governance (Account and contact management etc.)
• Ability to contribute effectively within a fast-paced, fluid environment.

Basic Requirements:

• Minimum of 1 year of experience managing a Salesforce environment (Sales and Service Cloud)
• Minimum of 1-year experience building Reports and Dashboards in Salesforce
• Experience working in Agile development environments required.
• Strong written and verbal communication skills to interact with a broad audience: IT, development, product management, operations, account support, vendors/partners, customers, and management.
• Critical thinker with strong analytical and problem-solving skills
• Bachelor's degree in Education or technology/equivalent experience
• Proficiency with Microsoft Excel,
• Proficiency with Google Suite.

Preferred Skills:

• Salesforce administration experience or related CRM certifications
• Experience with Salesforce CPQ, FSL, or related system
• Experience with building flows and triggers.
• Ability to learn and adapt quickly in a dynamic environment.
• Ability to debug and test user-reported issues
• Excellent communicator with solid partner management skills.
• Capable of working with a mix of in-person, remote, and offshore team members.
• Ability to contribute effectively within a fast-paced, fluid environment.
• Ability to work across several lines of business to achieve long-term organizational goals.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.