Channel Account Manager
About Kustomer
Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.
Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!
About the role
We are looking for a seasoned Channel Account Manager that has helped build a channel from the ground up. Having pre-existing relationships at National Resellers, VARs, and Master Agents is required.
You will be responsible for:
- Manage new and existing channel partners to increase product sales
- Build positive working relationship with partners to ensure smooth partner services
- Identify, recruit and onboard new channel partners to build business
- Coordinate with partners to identify new business opportunities for revenue generation
- Educate partners on product portfolio and complimentary services offered
- Work with partners to conduct product presentations to end users
- Analyze sales contracts with respect to legal and financial perspectives
- Develop profitable business model based on market trends and competitor activity
- Implement sales programs for product positioning and promotions
- Ensure that partners are up-to-date with product information
- Introduce new products and its features to partners
- Conduct business review with partners and recommend improvements
- Drive field alignment between the partner and Kustomer Account Executives
- May involve handling sensitive personal data
You are somebody who:
- Has been a Channel Account Manager at a high growth CRM, CX or Contact Center B2B SaaS or :
- You have been in a partner enablement role focused on growing pipeline
- You have sold software before and would now prefer to be in an indirect sales role growing the partner community
- Is an excellent communicator with strong interpersonal, persuasion, presentation, and writing skills
- Has a desire to drive progress and grow Kustomer's business
- Is comfortable developing new relationships every day
Benefits
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Learn More About Kustomer: