Description

Block is a renovation platform transforming the $400 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time.
Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau Ventures, Obvious Ventures, and more.

Roles and Responsibilities

Block is looking for a client operations associate to help improve consistency, quality, and speed of renovations. This role will oversee a portfolio of renovations that need to be delivered at high performance. Renovations are a high stakes experience for homeowners, and a highly detailed process for design and construction professionals. The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to deliver a high quality renovation experience for clients.

• Deliver outstanding service to our clients as the primary point of contact during their renovation
• Help clients navigate building approvals, design, and construction while maintaining high NPS
• Collaborate across design, construction, and procurement to deliver great outcomes
• Effectively communicate with contractors to coordinate timelines, deliverables and troubleshoot during the build
• Think creatively about how to optimize each client’s experience
• Help develop systems and tools to improve client outcomes

Requirements

• Tenacity for solving problems / getting things done
• Highly organized and maniacal about detail
• Positive, helpful and supportive - willing to take on any task, no matter how big or small
• Strong communication and relationship development skills, both internally and externally
• Fast learner and eager to tackle new challenges every day
• A team player and comfortable with an ever-changing environment
• Familiarity with residential renovations

Benefits

• Early stage employee equity
• Vacation days and company holidays
• 100% employer subsidized health insurance, dental, vision
• 12 weeks fully paid family leave + optional leave
• Working alongside an ambitious, kind, no-drama team 

Company Philosophies