Client Solutions Architect

| Greater NYC Area
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As a Client Solutions Architect, you are a deeply technical individual with great customer facing skills, and know how to successfully work as a trusted advisor to ensure the success of our existing and future customers. When it comes to designing mission-critical solutions you are the expert; this can be demonstrated by a track record of happy, reference-able customers and deals won. They appreciate your technical acumen and your diligence; You will provide the existing and future customer with the understanding and comfort that they will be successful with our virtual solution.

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.

What you'll be doing:

  • Work closely with customers in both pre sale and post sale phases and conduct both business and technical discoveries to analyze workflows and business needs
  • Collaborate with Development and Product teams in order to create the best possible solution for customer
  • Develop technical scopings, POCs (proof of concepts), holistic solutions and risk analysis to achieve customer goals
  • Work closely with Sales and CSMs to offer technical consulting, provide guidance to close deals, identify opportunities and satisfy customers
  • Generalize and productize solutions to continually improve and respond to market needs
  • Develop and deliver onboarding missions, trainings and demos to existing and future customers
  • Create customer-facing best practices and how-to guides

Who you are:

  • 4+ years of either Solutions Architect or Sales Engineer experience
  • Experience working in a SaaS environment
  • Proven ability to lead complex projects successfully
  • Customer facing experience
  • Goal-oriented mindset
  • Great communication skills
  • High level of organization and a great attention to detail
  • Familiarity with HTML, jQuery, CSS, Java, API- REST services and SOAP, Jira, SalesForce
  • Proficient in web JavaScript and scripting optimization for programs and product workflows

Bonus Points

  • Experience in support or customer success
  • Computer science, engineering or related degree
  • Dynamically typed languages (Python, PHP, Ruby, Node.js)
  • Familiarity with client-side frameworks (Angular.JS, Backbone)

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely watching the situation and are projecting a return to the office (following all precautions and health guidelines) in September.

Perks

We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.

We are a dog friendly in-person and virtual office!

For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 

We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!

Our office is located on 27th and Broadway north of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

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Location

Our office is located in the Flatiron District. Our energetic culture extends beyond the office and into the neighborhood of trendy bars/shops. Bizzabo also has offices in Israel, London, Montreal and Kiev.

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