Attentive is a mobile messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $70 million Series C investment led by Sequoia and IVP—two of the world’s leading venture firms—in January 2020, less than 6 months after its Series B round due to strong customer traction. We’ve seen 347% customer growth in just one year, and now work with 750+ of the most innovative brands like Coach, Urban Outfitters, CB2, PacSun, Lulus, Party City, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

We are looking for an experienced customer success person to join our team as a Senior Client Strategy Manager. You will take ownership of relationships with our mid-market clients and lead their messaging strategy in a consultative fashion. You will run all facets of their message program and own the client relationship beginning at implementation and moving through every part of the client lifecycle, working in close coordination with CS management to lay out the strategic direction of the account.

You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive at in-person functions, happy hours, and events.

Responsibilities

• Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: onboarding, integration, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all client interactions
• Regularly lead and present at client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements.

Skills & Qualifications

• 2-4 years of account management experience required (ideally at a marketing/software company)
• Strong understanding of growth and retention techniques and strategies
• Previously have worked closely with engineering and product teams to define requirement and implement solutions
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools
• Interest in startups, software and entrepreneurship

Benefits & Perks

• Robust benefits package including access to a 401k and various medical, dental and vision plans
• Daily company-paid lunch, customized snacks and drinks, cold-brew coffee on tap
• Excellent team offsites, regular company-wide events, and other fun stuff
• An extremely enthusiastic team that appreciates collaboration