Client Strategy Manager

| Greater NYC Area
Please send your resumes to Neysa Reilly at [email protected] Thanks!
Apply now

Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia in July 2019. We’ve seen 8x customer growth in just one year, and now work with 400+ of the most innovative brands like Sephora, Urban Outfitters, Coach, & Crate and Barrel.  Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

We are looking for a driven customer success person to join our team as a Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Responsibilities:

  • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product  requirements. 

Skills & Qualifications:

  • Account management experience required, preferably at a marketing/software company
  • Strong understanding in customer success techniques and strategies
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship

Benefits & Perks:

  • Robust benefits package including access to a 401k and various medical, dental and vision plans
  • Daily company-paid lunch, customized snacks and drinks, cold-brew coffee on tap
  • Excellent team offsites, regular company-wide events, and other fun stuff
  • An extremely enthusiastic team that appreciates collaboration 
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Please send your resumes to Neysa Reilly at [email protected] Thanks!
Apply now
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Please send your resumes to Neysa Reilly at [email protected] Thanks!
Apply now
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