Second Measure is a technology company that analyzes billions of anonymized purchases to answer real-time questions on consumer behavior.

Through our self-service platform, we help our clients—some of the world’s largest brands and investment firms—identify fast-growing companies, benchmark competitors, and better understand their customers.

We’re based in San Mateo, CA with an office in NYC, and proudly backed by Bessemer Venture Partners, Goldman Sachs, Citi Ventures, Y Combinator, and other top investors.

We are looking for a talented individual to help develop our support practice and maximize the impact of Second Measure data for our rapidly growing client base.

As a Client Support Specialist, you'll be the first point of contact supporting our clients: some of the world's largest investment firms and consumer brands. You'll also help enable the success of a fast-growing and well-funded technology startup.

In this role, you will:

• Run point to triage and respond to all client inquiries about Second Measure's product and data.
• Proactively improving client experience (e.g., developing documentation and training materials).
• Act as internal voice-of-the-client to shape Second Measure's product development efforts.
• Define internal success metrics and processes for the role.
• Make sure our clients are happy and continue to use/love our product.

About you:

• 1 year+ experience in a consulting, technical account management, finance, operations and/or client-facing capacity in the investment or financial space.
• Experience communicating analytical work (especially written).
• You are organized, a quick thinker and precise in your responses.
• You enjoy working with clients as a trusted advisor.
• Initiative and resourcefulness. Ability to thrive in a rapidly changing startup.

Working at Second Measure:

• Comprehensive medical, dental, and vision benefits
• 401(k) with company matching (up to 4% of annual salary)
• Flexible paid time off
• Generous paid parental leave
• FSAs and pre-tax commuter benefits
• Life insurance, disability plans, and legal assistance
• Highly competitive compensation, systematized to break down the gender pay gap and promote fairness