Community Partnerships
Who we are
Cityblock Health is a new type of healthcare company, operating out of Brooklyn and backed by Alphabet’s Sidewalk Labs, along with some of the top healthcare investors in the country.
Our mission is to radically improve the health of urban communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we bring the capability to deliver care in the home and neighborhood with our field-based teams.
In close collaboration with community based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community-based partnerships and world-class technology.
We partner with payers and at-risk providers, taking capitated financial risk to care for their most vulnerable, high and rising risk members. Additionally, we invest in strategic partnerships with community-based and social services organizations, in some instances bringing them into the value equation through sub-capitation and performance-based compensation.
Over the next year we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.
The Role:
We’re seeking a collaborative, operationally-minded Community Partnership Lead to advance Cityblock’s social care model in New York. In seeking to address the social factors that contribute to poor health outcomes for our members, you will establish and maintain a tight-knit and accountable network of community-based partners in Brooklyn and beyond. Your responsibilities include building partnerships with CBOs, engaging community leaders and expanding Cityblock’s presence within the community, and driving improvement in our members’ health and social outcomes. This requires a deeply collaborative approach as well as robust management and partnership-building skills. It is a unique opportunity to devise creative experiments and solutions with the goal of meeting Cityblock members’ needs with care, compassion, consistency, and fidelity as part of a distinctive overall Cityblock experience.
You will:
- Work with Cityblock’s Community Engagement Manager and cross-functional teams to manage the end-to-end development of a robust network of CBOs, including vetting, contracting, referral workflows, co-location projects, and shared risk arrangements.
- Manage cross-partner priorities within Cityblock to ensure that we are able to meet different types of social needs as efficiently and scalable as possible, with differentiated partnerships to address myriad member needs based on acuity and other factors.
- Create infrastructure and operations around information and data sharing, quality monitoring, and improvement.
- Liaise internally to ensure that member-facing teams are onboarded and trained effectively to be able to leverage the CBO network and deploy community resources appropriately.
- Engage community leaders through existing coalitions, committees, and community initiatives.
- Resolve and escalate internal risks and issues to Cityblock’s cross-functional leadership and facilitate prioritization of resources to optimize the CBO network.
- Help to identify Cityblock’s new and existing strategic, operational, and technical capabilities from within the community and CBO perspective.
- Inform member outreach strategies and approaches based on information gathered from formal and informal community engagement.
- Coordinate Cityblock team community service activities that strengthen relationships with Cityblock’s CBO partners and other social service organizations in our community.
- Be accountable for consistently delivering ahead of deadline with a high level of customer satisfaction, and measuring success along the way.
Desired Background
- Bachelor’s degree required; Master’s degree preferred.
- 8+ years of nonprofit, community-organizing, or social entrepreneurship experience, with significant implementation or program management components, and manager responsibilities.
- Experience with community healthcare, community benefit or other functions with a healthcare organization.
- Exceptional and demonstrable abilities including but not limited to:
- Building, developing, and managing relationships and leading from inception through negotiation and contracting to implementation;
- Serving as an accountable leader interfacing with Cityblock leadership and team members in our Hub(s);
- Creating, managing, and optimizing a budget and financial operations related to community-based partnerships;
- Positioning Cityblock as an exceptional partner while managing stakeholder expectations;
- Communicating effectively in all settings;
- Applying learnings from one experience to scalable solutions across other areas;
- Engaging, inspiring, and building credibility and trust with internal and external teams.
You should include these in your application:
- A resume and/or LinkedIn profile
- A short cover letter
Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.