Corporate Account Manager

| Greater NYC Area

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive, and gain an information edge by discovering critical data points and trends that others miss.

The Role:

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. The account director will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. They need to be versatile as they will work with IR, strategy team, competitive intelligence and more. They’re expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Directors go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business’ strategy and communication.

Responsibilities:

  • Maximize retention rate across the book of business
  • You’ll increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
  • Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
  • Hold Business Reviews with key stakeholders
  • Plan and execute new user onboarding and training initiatives
  • Consistent proactive outreach with material and information that’s relevant for our user base
  • Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
  • Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
  • Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts
  • Allocate time effectively to work most closely with high and mid-touch accounts

Candidate Qualifications:

  • Experience managing relationships with financial services companies or large corporations, preferably either SaaS technology, financial information and/or research
  • You have proven success managing and growing multiple Fortune 1000 client accounts and negotiating complex, six-figure, multinational partnerships with C-Level executives.
  • Energetic and creative individual, possessing natural intellectual curiosity with the ability to learn quickly
  • Reputation for consistently delivering results and setting the example for grit, work ethic, initiative, enthusiasm, and commitment. 
  • Strong ability to develop instant rapport with new people, and to maintain relationships, combined with a positive, outgoing personality.
  • Outstanding oral, written and presentation skills, able to distil and explain complex issues in simple terms.
  • Able to comfortably communicate at both senior C level executive and analyst
  • Able to travel as necessary to meet demands of clients
  • Bachelor’s Degree
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

We are in the center of everything! We have a green market, restaurants, shops and more! Subways: N, Q, R W, L, 4, 5, 6 are within a block!

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Customer Success

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
Promote from within
More Jobs at AlphaSense27 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Product
Project Mgmt
Sales
Content
Design + UX
new
New York
Data + Analytics
new
New York
Developer
new
New York
Content
new
New York
HR
new
New York
Sales
new
New York
Design + UX
new
New York
Sales
new
New York
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Product
new
New York
Marketing
new
New York
Marketing
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Sales
new
New York
Developer
new
New York
Project Mgmt
new
New York
Product
new
New York
Sales
new
New York
Developer
new
New York
Sales
new
New York