MarketAxess
We’re transforming how the world trades fixed income. And we’re not done, yet.
New York, NY
Hybrid

Customer Integration Engineer

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Company Description

MarketAxess operates a leading trading platform that enables fixed-income market participants to efficiently trade corporate bonds and other types of fixed-income instruments using MarketAxess' patented trading technology. Over 1,800 institutional investors and broker-dealer firms are active users of the MarketAxess trading platform. MarketAxess also offers a number of trading-related products and services, including: market data to assist Customers with trading decisions; connectivity solutions that facilitate straight-through processing; technology services to optimize trading environments; and execution services for exchange-traded fund managers and other Customers. Through its Trax® division, MarketAxess also offers a range of pre- and post-trade services, including trade matching, regulatory transaction reporting and market and reference data, across a range of fixed-income products.

MarketAxess maintains its headquarters in New York and has offices in London, Boston, Chicago, Los Angeles, Salt Lake City, Amsterdam, São Paulo, Singapore, and Hong Kong. MarketAxess is an independent, publicly traded company (NASDAQ:MKTX Click Here). There is a lot more to learn about us and working at our company! Please read more about us at www.marketaxess.com.

Job Description

We are seeking to augment the US Customer Integration (CI) group. The primary responsibility of the CI group is to work with broker-dealers and institutional clients to help them integrate their systems to the MarketAxess Fixed Income trading system via Application Programming Interfaces (API). This includes integration with front-office, mid-office and back-office systems for order management, trading and settlement. Additionally, the CI group is also responsible for integrating our market data products/feeds with our data customers.

 

What You’ll Do

  • Assist new and existing institutional clients and broker-dealers with the integration of MarketAxess provided APIs for various FIX Trading APIs, Straight Through Processing (STP), and Market Data feeds
  • FIX API integration for various fixed income products – US Investment Grade, High Yield Emerging Markets, US Agencies, Municipal Bonds and US Treasuries
  • Create and maintain clear and concise technical documentation, aimed at external IT audience
  • Maintain awareness of USCI team inbox and hotline to promptly respond to customer inquiries
  • Work closely with Product Owners and customers on the deployment of new API functionality and workflows and implement features with client requirements/needs in mind
  • Resolve escalated Production issues and test customer scenarios in non-Production environments
  • Build and foster relationships with Dealer and Client technology teams, engaging them in the design and development of new products, features and services
  • Jira on-going integration efforts, proving clear updates for technical teams and business stakeholders
  • Must be able to provide onsite coverage at 8:00am

 

What You Bring to the Table

  •  This is a very client-facing technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
  • Minimum of 3-5 years’ experience
  • Computer Science, Computer Information systems, or Bachelors in Finance
  • Candidate should be comfortable multi-tasking in a fast-paced environment and able to suggest opportunities for increasing efficiency and improving team processes
  • Strong verbal and written communication skills
  • Experience with the FIX 4.4, 5.0SP2, FIXT.1.1 protocols
  • TCP/IP & networking fundamentals
  • RDBMS skills (SQL Server and/or Oracle) – ability to read, write and run SQL scripts.
  • Knowledge of Fixed Income
  • Experience with OEMS systems
  • Experience creating Tableau reports
  • Experience troubleshooting and testing in a Linux Environment

Additional Information

Benefits and Perks

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

  • Work in our brand new offices at 55 Hudson Yards on the west side of Manhattan
  • Free snacks and coffee as well as occasional lunches and after-work drinks
  • Casual dress-code
  • Healthcare options
  • 401(k) match
  • Training and tuition assistance
  • Other perks include generous time-off policies, stipends for gym memberships and similar, and access to on-site healthcare

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.

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What are MarketAxess Perks + Benefits

MarketAxess Benefits Overview

At MarketAxess, we recognize that benefits are an integral and valuable component of our employees' total compensation package. We provide a comprehensive, high quality and affordable employee benefits program that gives employees the freedom to choose the benefits that are right for them and their families.

Culture
Volunteer in local community
MarketAxess participates in local volunteer activities through partnerships with PENCIL, Bronx Lacrosse, and Cristo Rey.
Partners with nonprofits
MarketAxess partners with non-profits such as Empower, World Central Kitchen, and City Harvest.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
MarketAxess has a hybrid remote working program that varies by team and function.
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
MarketAxess's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability insurance
MarketAxess's disability benefit is 100% for the first six weeks of an illness (and then 60% for the duration of disability benefits) of an employee's annual salary up to a $10,000 maximum monthly pay
Dental insurance
MarketAxess's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision insurance
MarketAxess's vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 copay. Frames and contact lenses are covered up to $120.
Health insurance
MarketAxess's health insurance plan with UHC covers most employees' out-of-pocket costs, and nearly all the rest by providing a Health Reimbursement Account (HRA).
Life insurance
MarketAxess offers AD&D life insurance with a payout of 2x an employee's annual salary up to $500K, plus voluntary additional AD&D insurance.
Pet insurance
MarketAxess's pet insurance employee benefit reimburses up to 90% of veterinary services, such as x-rays, blood tests, hospitalization and surgeries.
Wellness programs
MarketAxess offers employees up to $1,000 per year to go towards fitness or wellness expenses such as gym memberships, bike shares, personal workout equipment, ski lift tickets, and more.
Team workouts
MarketAxess hosts classes for employees with SoulCycle and other local fitness providers.
Mental health benefits
MarketAxess offers employees and their families several options to access confidential, professional assistance 24/7. Access is in-person or through telephonic consultants or online resources
Wellness days
Financial & Retirement
401(K)
MarketAxess's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) matching
MarketAxess provides employees with a 401(k) matching plan managed by Fidelity Investments . We match 100% of contributions up to $17,500 of an employee's annual gross pay.
Company equity
Employee stock purchase plan
MarketAxess offers an ESPP through Charles Schwab. MarketAxess issues matching shares equal to 20% of employee purchases with a one year vesting period.
Performance bonus
Charitable contribution matching
MarketAxess will match 100% of any qualifying charitable cash gifts up to $2,000 per year.
Child Care & Parental Leave Benefits
Childcare benefits
MarketAxess offers emergency daycare and elder care through Bright Horizons for up to 10 days per year.
Generous parental leave
MarketAxess offers up to 20 weeks of paid maternity leave and eight weeks of paid paternity leave for new parents with at least one year of service.
Family medical leave
MarketAxess offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
MarketAxess employees receive between 15 & 22 days per year of paid time off based on years of service. In addition, on every 5 year anniversary at MarketAxess, employees receive 2 weeks extra of PTO.
Paid volunteer time
MarketAxess encourages employees to give back with paid volunteer time of up to 16 hours a year.
Paid holidays
Paid sick days
MarketAxess offers paid sick days of up to seven days per year for all employees
Bereavement leave benefits
Office Perks
Commuter benefits
MarketAxess offers pre-tax commuter benefits for all employees consisting of, up to, $270/month.
Company-sponsored outings
Free daily meals
Free snacks and drinks
MarketAxess has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
MarketAxess gives employees a $15 stipend per day for lunch for up to 10 lunches per month via a food delivery service.
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
MarketAxess offers tuition reimbursement for all full-time employees of $5,250 annually up to $20,000 maximum.
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

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