Customer Onboarding Engineer

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Joining Collibra’s Client Onboarding Team:
  • We are a global team playing a crucial role to establish a post-sales relationship and create a world class customer experience
  • You will be on point for technical expertise and work closely with Onboarding Engineers and Managers to deepen relationships with Collibra’s customers during their first few weeks after joining the Collibra Data Citizens family
  • You will have an integral position within Collibra Customer Success teams and work closely with Sales, Services, Support, Product Management and Customer Advisory to guide customers to success and provide the framework for best practices going forward
  • At Collibra, the customer is our “True North” and our Onboarding team steers the ship as they begin their Data Intelligence journey
Customer Onboarding Engineers at Collibra are responsible for:
  • Be the technical lead for our customers to guide them through installation of our platform key components to ensure their success and enable the services team to start configuration
  • Consult customers regarding our APIs, architecture recommendations, and authentication approaches to be the expert for customers regarding integrations, technical solutions, and security questions
  • Be keen on teaching and be able to convey complex concepts to ensure new clients get familiar with Collibra’s features and benefits.
  • Own enablement sessions for new customers to maintain healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys
  • Partner with Customer Success Managers and Project Managers to provide an excellent customer onboarding process for new customers
You Have:
  • Experience with SaaS and Enterprise software architecture 
  • Experienced with authentication methods like SSO, LDAP...
  • A strong technical background working on API’s or other integration methods.
  • 2-5 years’ experience as a customer facing Support Engineer / Solution Engineer / Technical Account Manager or similar experience
  • Fluent English, but ideally speak Spanish or German too
You Are:
  • Understanding of various technical concepts and know how to effectively communicate them to non-technical people
  • Able to work effectively with lifecycle and project management applications (Gainsight, Salesforce…)
  • Ideally, knowledgeable about security and compliance topics in a SaaS environment
  • Ideally, knowledgeable about about data modeling tools, SQL, BPMN engines is a plus
Measuring Success:

Reporting to Collibra’s Client Onboarding Leader, measures of success are:

  • Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current Onboarding Engineers and be certified to Collibra Level 1
  • Within your third month, you will be fully ramped, be introduced to new customers and lead onboarding sessions to guide customers through installation of our platform and basic configuration
  • Within your sixth month, you will guide our customers through a sequence of enablement, installation sessions to educate end-users on the fundamentals of Collibra’s Data Intelligence platform including navigation, functionality and behavior of out-of-the-box modules
Benefits at Collibra:

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, giving back and allyship & belonging.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, carer’s leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: CollibraForGood, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, development programs, employee rewards & recognition and more!
  • {Be}Together: Community and belonging with our ERGs and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI counsel, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more!), snacks, catered lunches and team offsites!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer - it’s directly tied to our core value, “open, direct, and kind”. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire, and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • SparkLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
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    • TensorFlowFrameworks
    • Neo4jDatabases
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    • Google AnalyticsAnalytics
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    • InVisionDesign
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    • Aha!Management
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    • WordpressCMS
    • SalesforceCRM
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    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Collibra Benefits Overview

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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