Customer Solutions Architect

| Greater NYC Area
Our mission is to help customers grow by driving value, challenging the status quo, becoming a trusted advisor, and creating solutions for business needs and outcomes. We’ve got a talented team of experts dedicated to help customers get the most value out of Bizzabo. We are obsessed about providing a great customer experience, and we support each other along the way. To achieve this goal, we’re looking for a passionate Client Solutions Architect to join our Client Services team to facilitate ongoing technical, tactical, training, and strategic account support.
As a Customer Solutions Architect, you will be part of a team that owns the critical early and ongoing phases of the customer lifecycle. Working alongside the Customer Success Manager and Technical Support Team, you will be responsible for reducing the customer time-to-value by rapidly understanding each customer inquiry and technical requirements and identifying the best solutions for them.
Bizzabo is the only Event Success Platform. Bizzabo’s all-in-one event software enables in-person events to deliver unique attendee experiences through intelligent and intent-based personalized engagement. We help companies measure, manage and scale events towards key business outcomes, empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, Hubspot’s INBOUND, Dow Jones, Gainsight, Bank of Ireland and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy and Eran Ben-Shushan, and has more than 120 employees in its New York and Tel-Aviv offices.

What you'll be doing:

  • Work hands-on with existing customers to demonstrate and communicate implementation best practices on the Bizzabo platform
  • Work closely with customers in post-sale phases and conduct business and technical discoveries to analyze workflows and business needs
  • Collaborate with Product Management, Engineering, and Marketing to continuously improve Bizzabo’s products and marketing
  • Work closely with Customer Success to offer technical consulting, provide guidance to manage and provide value to our customers, and identify opportunities to satisfy and expand business with our customer base
  • Partner with the Customer Success team to help onboard new customers and manage complex technical implementations to ensure a quick time-to-value for our new customers
  • Work closely with the Customer Success Management team to facilitate and drive consistent customer experience and ensure successful project delivery for customers
  • Create customer-facing best practices and how-to guides and contribute to the training material enhancements based on new features
  • Document implemented solutions and deliver advanced product training to our customers
  • Become an expert in using third party iPaaS vendors and build complex workflows to integrate the Bizzabo platform with third-party systems (Salesforce, Marketo, Hubspot, etc.)

Who you are:

  • BA/BS degree in CS or Computer Engineering-related field with 3+ years of relevant experience
  • Fluency in at least 2 programming languages with 2+ years of production-level software developer experience
  • 2 years of hands-on experience in integrating tools during pre-sale and/or post-sale is a must
  • Proficiency in writing JavaScript, manipulating complex object structures and building API integrations.
  • Experience with AWS, GCP, and/or Azure platform
  • Familiarity and experience with common BI and data exploration tools (e.g. Looker, Microstrategy, Business Objects, Tableau) is a plus
  • Experience and a track record of success building solutions for enterprise customers; includes validated skills identifying key decision-makers, winning value propositions, and compelling events.
  • Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of standard methodologies/standards.
  • Experience delivering custom solutions to customers of all sizes, whether internal or external (external customer-facing experience a plus)
  • Impeccable written and verbal communication skills; detail-oriented
  • Ability to explain a complicated subject in a clear and articulate fashion

The Bizzabo Community
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
We are a dog friendly office!
Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building.
We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.
We have quarterly Bizzabonding activities and lunch and learns where Bizzaboers can share unique talents or interesting things they have learned.

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Our New York office is located in the Flatiron District. Our energetic culture extends into our neighborhood, which is buzzing with great food, great

An Insider's view of Bizzabo

What’s the vibe like in the office?

Bizzabo's culture is contagious. It's something you can feel from the moment you visit the office and doesn't change when you start as it's demonstrated, recognized and exhibited daily.


Account Executive

What does your typical day look like?

I moved from Florida searching for a company just like Bizzabo - a bunch of innovative characters who work as hard as they play. I spend my days building relationships with marketers from the likes of Google, LinkedIn & Amazon. It's amazing how our company shocks the competition and I've got to say it feels good to be playing for the winning team :


Enterprise Business Development

How does the company support your career growth?

Bizzabo won me over in the interview process and has greatly exceeded my expectations since then. I'd say about 90% of my friends in New York after 2 years can be tied back in some way to Bizzabo and I've grown more professionally in that time than my previous 5 years of professional experience combined


Sr. Account Executivr

What is your vision for the company?

Taking part in many events, we realized how difficult it was to efficiently plan and execute an event and how hard it was to measure event success. We set out on a mission to help all stakeholders; Allowing event organizers to create personalized, customized experiences for their attendees and have the ability to analyze and measure event ROI for t

Eran Ben-Shushan

Co-Founder & CEO

What projects are you most excited about?

As a Field Marketing Manager, I work on creating valuable and memorable experiences through the power of events. It's a privilege to bring both partners and clients together to show how our much of an impact our brand has at conferences, trade shows and more!


Field Marketing Manager

What are Bizzabo Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from within
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