About Grow Therapy

We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving in-network private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $15M from top VCs and angel investors, including SignalFire, Village Global, Airbnb, Nurx, PatientPing, and Blackstone.

Role Overview

The role will begin as a Contracted position for 25-40 hours for a few weeks, with the intention to convert to a full time employee after a few weeks.

We’re looking for an experienced Customer Success Associate who is passionate about improving the landscape for mental healthcare. You’ll be responsible for (a) teaching providers (therapists, psychologists, etc.) how to use our software platform and (b) serving as their main point of contact for platform and logistical questions. You’ll report directly to our Customer Success Lead and will work closely with him to refine and execute our Customer Success processes, create best-in-class customer support, and build strong relationships with mental healthcare providers. From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.

What You’ll Do
As one of our first Customer Success employees, your responsibilities will evolve over time as we scale. You will own the end-to-end onboarding and success journeys with providers across the organization.

• Onboard ~20 new providers a week with video calls and training materials, each session tailored based on the providers’ questions and needs
• Provide strategic business guidance to providers opening private practices through a deep understanding of Grow Therapy’s business
• Provide excellent customer service through continuous email support throughout the onboarding journey; cultivate strong relationships with providers
• Collaborate closely with Grow’s other operations and technology teams to refine our partnership pitch and optimize support efforts

Requirements

• People-Person. Connecting with new people, building stellar relationships, and watching clients succeed gives you energy. You likewise bring great energy to the conversation.
• Strategic Advisor. You can think strategically about Grow’s business and provide consultancy to entrepreneurial mental health professionals looking to start their own practice; you think quickly on your feet and communicate professionally
• Mission-Driven. You’re here to change the world, empower amazing providers, and connect clients with life-changing and affordable clinical partners
• Empathetic Listener. You put yourself in someone else’s shoes and communicate effectively by understanding their needs
• Team Player. You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues as a steadfast partner and source of encouragement
• Sales, Growth, and/or Customer Support experience is a bonus, but we prioritize capability over experience and are excited to invest in your professional growth

Benefits

• The chance to transform the mental healthcare landscape and drive impact from day one
• Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2hr each week), wellness stipend, team meditation, lunch on us, and so much more!
• Comprehensive health insurance plans, including dental and vision
• Flexible working (hybrid of in-person & remote), relaxed dress code, office pets
• Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops
• Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization