The Customer Success team provides vision and execution in maintaining/developing sales growth in existing accounts, creating and identifying opportunities in existing accounts for the sale of additional services and solutions. The Customer Success Associate (CSA) is responsible for the integration, optimization, and driving the adoption of existing accounts in support of the Customer Success Managers. The CSA will ultimately be positioned for growth in the organization and progression to a Customer Success Manager responsible for upselling and contract renewal of InviteManager’s existing customer base. 

Key Responsibilities:

• Support our Customer Success Managers on assigned accounts to promote high levels of customer satisfaction and product renewal
• Analysis of customer engagement to increase product usage and adoption
• Learn and develop the skills required to successfully drive expansion sales at the enterprise level and ultimately become a Customer Success Manager.

InviteManager Highlights:

• Inc. 5000 fastest-growing private company by Inc. Magazine three years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.7 out of 5 Glassdoor rating
• Highest commission rates in enterprise software
• 99% customer renewal rate
• Used by over 4,000 globally known companies including ~15% of the Fortune 500

Desired Skills and Experience:

• 1-3 years of professional work experience in a collaborative, data-driven environment
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Proven presentation and executive meeting planning
• High personal integrity, ethics and credibility
• Expertise with standard corporate software including Salesforce.com
• Positive Attitude