Founded in 2014, Ogury is the creator of the first marketing engine driven by user choice. Ogury systematically offers users clear choices about their data and digital advertising experience. It respects the choices they make throughout their mobile journey to deliver a more meaningful, relevant experience. Over the last 5 years, we have grown to over 400 employees across 10 countries. Last year we were listed in the Deloitte's #UKFast50 fastest-growing Tech companies of 2019 and secured $50m of investment to drive our international expansion and product development. There has never been a more exciting time to join us!

Ogury is seeking a Customer Success Associate (CSA) to support the US CS team in all client service-related aspects of the sales cycle.  The CSA will have the opportunity to assist with the entire Sales process from pricing & campaign structure to seamless launch & regular reporting to the campaign wrap. 

This is a customer facing role where outgoing, organized, & detail-oriented individuals can thrive in a fast-paced, collaborative environment.  The position is best suited for a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships. 

The Customer Success Associate is an eager & self-motivated team player who is not afraid to ask questions, roll up their sleeves and get the job done. This person is comfortable in a dynamic start-up environment and is focused on both personal and professional growth. 

If you are looking to learn the mobile advertising business & how Customer Success fits into the overall ecosystem, this is a fantastic role for you.

What will you be doing?

• Partner with Customer Success Managers & support them within every step in the Sales Cycle -- generating RFPs, creating mocks, compiling campaign screenshots & reporting and wrapping campaigns.
• Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth.
• Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise.
• Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
• Escalate any issues to management as needed.

About your experience

• Dynamic personality able to effectively engage and balance the needs of a variety of audiences, including internal team members and external client contacts.
• Excellent communication and presentation skills, ability to prioritize multiple responsibilities & tasks.
• Comfortable with working in a fast paced, high pressure, quick turn-around based environment.
• Strong technical aptitude.
• Positive attitude, and ability to build strong working relationships with others.

What we can offer you

• Competitive salary with a bonus, paid quarterly
• Competitive health benefits including medical, dental, vision
• Life assurance
• US- commuter benefits
• US- 401k
• Subsidised gym membership through GymPass

Ogury is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce