OwnBackup
No company operating in the cloud should ever lose data.
Englewood Cliffs, NJ

Customer Success Enablement Manager

| Greater NYC Area
Apply now
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The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

As OwnBackup continues to scale into the next phase of growth, we are looking for a Customer Success Enablement Manager to join our Learning & Development Team in Englewood Cliffs, New Jersey. This is an exciting and challenging opportunity where you will be spearheading the learning experience for all teams that make up the Customer Success organization including Customer Success, Customer Support, and Technical Account Management.

As the Customer Success Enablement Manager, you will design, implement, and manage Customer Success enablement programs starting from when an employee first joins and throughout their career at OwnBackup. You will focus on function-specific training and enablement, starting with developing the Customer Success org onboarding program focused on the first 30, 60, and 90 days of employment. You will do this through the creation and delivery of effective and relevant content. You will also support function-specific training and enablement resources and have the flexibility to constantly innovate through discovery or creation of new tools. You will be reporting to the Sr. Director of Learning & Development.

Our ideal candidate has a hands-on approach while simultaneously executing and thinking strategically as we are growing quickly. In this role, you will collaborate closely with Customer Success, Sales, Marketing, and Product so you must be comfortable driving cross-functional alignment and strategy.

Your Day-to-Day Role

Specifically as it relates to Customer Success, you’ll be able to accomplish the following:

  • Facilitate and manage new hire onboarding for the teams in Customer Success, Customer Support, and Technical Account Managers through on-demand, virtual, and live training programs.
  • Support the creation and delivery of training & content for Customer Success processes, Customer Success methodology, Product launches, and Customer Success tools by working closely with Customer Success leadership and subject matter experts across the OwnBackup organization.
  • Work closely with L&D and leadership within the Customer Success org to launch and enable new processes and tools changes
  • Support the renewal and upselling processes for the Customer Success teams through ongoing learning programs
  • Manage content and training needs around new products and releases. Work closely with Product Management and Product Marketing to translate new products and features into usable tools and content for customer success and customer support.
  • Work with Customer Success Managers and the Customer Success leadership team to execute effective management disciplines and establish a Customer Success coaching program.
  • Build a 30-60-90 day ramp guide for Customer Success org new hires
  • Build a Customer Success org Bootcamp for new hires

Specifically as it relates to Customer Support, you’ll be able to accomplish the following:

  • Define the knowledge management strategy and guiding principles for our support team
  • Partner with Support managers and cross-functional teams (Enablement, Product, Engineering, etc.) to determine the knowledge gaps on the support team.
  • Own the completeness, accuracy and searchability of support operating procedures while staying connected to changes driven by support or other external teams
  • Oversee the creation of product-specific content and develop an ongoing knowledge sharing program (product 101- 401 training, office hours, new product releases, etc.)
  • Leverage enablement content writers to refine / polish content and facilitate the logistics for onboarding and continued development sessions
  • Analyze trends through data (or qualitative means) to draw conclusions - then build buy-in to move quickly to actions on the highest impact areas
Your Work Experience
  • 3+ years of experience in Customer Success Enablement or 7+ years of experience as a Customer Success Manager, Customer Support, and/or as a Technical Account Manager.
  • Have experience with Customer Success methodologies, process, and training best practices
  • Have experience building and maintaining onboarding programs
  • Hands-on experience with Customer Success tools as a user or administrator
  • Curiosity & desire to learn new skills and step into unknown challenges
  • Proven ability to design and deliver effective content via on-demand and in-person
  • Team player who has the ability to get buy-in across departments and seniority levels
  • Salesforce Admin Certified
  • Bachelor's Degree required
  • Masters Degree is a bonus!
Important Details

This is a full-time position. The ideal candidate will work out of our New Jersey office to maximize collaboration and interaction with the business. 

OwnBackup is dedicated to creating an environment where employees thrive.  It’s why we provide every employee with unlimited PTO, generous medical benefits, and a 401(k) savings plan. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues in-person.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we’ve experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.

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Where we are

Englewood Cliffs is a chic business hub 10 minutes north of NYC. Our office is situated on an amazing campus with extensive amenities.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • CSSLanguages
    • ReactLibraries
    • CSSLibraries
    • HTMLLibraries
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • BalsamiqDesign
    • JIRAManagement
    • TrelloManagement
    • HubSpotCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen
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What are OwnBackup Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of OwnBackup

How does your team reward individual success?

At Ownbackup, internal promotions are extremely common. This is a key attainable measurement of success, rewarded based on your current role and interest in growth.
Beyond hitting our sales goals and metrics, we look forward to the opportunity to attend Presidents Club held in Aruba every April.

Tara Draganescu

Account Executive

What does your typical day look like?

My day at OwnBackup starts off pretty great. I commute in on the Manhattan shuttle that OwnBackup offers which makes my life that much easier. When I arrive at our HQ I'm greeted by everyone as I walk through the office. I head to my desk, latte in hand, and conduct my morning recruiter calls, review applications, and sync up with hiring managers.

Shira Jason

Talent Acquisition Partner

How has your career grown since starting at the company?

I have been privileged with many opportunities to tremendously succeed and grow in my professional career at OwnBackup. I originally started as an SDR and after hitting my metrics I moved up to SDR 2, SDR 3, and then ADR (Account Development Representative) & Team Lead. I now am the Business Development Manager of the SDR team in North America.

Shira Osdoba

Sales Enablement Manager

How do you make yourself accessible to the rest of the team?

Our team is a very intense and process/transactions driven environment. I always make myself accessible on the “call floor”, for meetings, conversations or just brainstorming. I truly believe in an open-door policy where anything & everything is “on the table”. It’s best to talk everything out, instead of holding it in.

Rob Ween

Area Vice President

What’s the vibe like in the office?

The vibe in the office at OwnBackup is unlike any other place I’ve worked. When you walk in there’s always people around not only working hard but having a great time while doing it. It's the kind of place where you’re always happy to come in and see your friends (colleagues). The kitchen snacks and happy hours don't hurt either.

Adam Layman

Director of Solution Engineering

OwnBackup Careers in New Jersey
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Greater NYC Area
2 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Sales Development Operations Manager

OwnBackup
Greater NYC Area
2 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Enterprise Solution Engineer-Public Sector

OwnBackup
Greater NYC Area
2 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Enterprise Account Executive, Public Sector - Remote

OwnBackup
Remote
2 weeks ago
As OwnBackup continues to scale into the next phase of growth, we are looking for determined Enterprise Account Executives to not only hunt for net new business, but to also grow their careers as sales professionals for years to come. In this quota carrying role, you will convert prospects into paying customers by handling both inbound and outbound leads. Your mission will be to identify opportunities with prospects and new clients to build them into long-term profitable relationships. As you achieve and surpass your goals, you’ll unlock a wealth of opportunity at OwnBackup to continue you career development. Many of our Enterprise Account Executive have moved up to management roles or have become Enterprise Account Directors.

Digital Marketing Manager

OwnBackup
Greater NYC Area
2 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Solutions Engineering Enablement Manager

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Software Engineer, R&D

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Senior Corporate Counsel - Corporate

OwnBackup
Greater NYC Area
3 weeks ago
Senior Corporate Counsel - Corporate The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private

Product Manager - API

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Front End Engineer, R&D

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Senior Talent Acquisition Partner

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Director of Partner Marketing

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Strategic Partnerships, Manager

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Enterprise Solution Engineer, Remote

OwnBackup
Remote
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly

Account Development Representative

OwnBackup
Greater NYC Area
3 weeks ago
ADRs will play a multi-faceted role that will be integral to the success of OwnBackup’s go-to-market strategy. ADRs are at the crux of sales and marketing, and responsible for one of the most important steps in the sales process: building pipeline. The ADR role is perfect for someone with 1 year of SDR experience, or still early in their sales career who is hungry, ambitious, intelligent, and high energy.

Senior Director Corporate Communications

OwnBackup
Greater NYC Area
3 weeks ago
The Job Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly