Customer Success Engineer at OwnBackup

| Greater NYC Area
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Company Description

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent; all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 2,000 customers, we are ranked #25 on Financial Times’ list of America’s fastest growing companies, and have raised $100 million in venture funding.

OwnBackup Customer Success team is looking for a Customer Success Engineer (CSE), that will be an advocate and trusted advisor for OwnBackup’s customers. The CSE will be dedicated to helping the customer fully realize the benefits of OwnBackup’s products and services while driving customer satisfaction and retention within a defined set of accounts.

We believe that every employee in the company can and should make an impact every day, and we empower them to do so. If you are self-motivated, like to take initiative and are a great team player you will love working here.

Required Experience
  • Build trusting relationships with clients and their associates at all levels. 
  • Work cross-functionally with multiple teams and customers.
  • Engage customers from a technical management perspective -- identifying potential risks, working with customers to solve technical problems post-deployment.
  • Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats.
  • Partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction.
  • Proactively monitor and track contract usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues.
  • Minimum of 3 years quota carrying experience selling SaaS applications or SaaS related consulting services to medium and large businesses (Enterprises)
  • Track record of exceeding quota on a regular basis
  • salesforce.com power user
  • Knowledge of the enterprise SaaS application landscape
  • Excellent written and verbal communication skills
Desired Experience
  • 3+ years of experience in an Account Management, Customer Success, or Sales role with a successful track record of meeting or exceeding quota/target metrics
  • Deep knowledge of Salesforce.com
  • Bachelor’s degree in business or engineering
  • Able to operate effectively both independently and within a team
  • Takes initiative, intellectually curious, and has a desire to learn.
  • Superb communication and interpersonal skills
  • Travel up to 25%
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • BalsamiqDesign
    • JIRAManagement
    • TrelloManagement
    • HubSpotCMS
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

Englewood Cliffs is a borough in Bergen County and our office surrounds world HQs such as CNBC, LG Corp, Unilever, Ferrari, and Maserati.

An Insider's view of OwnBackup

How does your team reward individual success?

At Ownbackup, internal promotions are extremely common. This is a key attainable measurement of success, rewarded based on your current role and interest in growth.
Beyond hitting our sales goals and metrics, we look forward to the opportunity to attend Presidents Club held in Aruba every April.

Tara Draganescu

Account Executive

What does your typical day look like?

My day at OwnBackup starts off pretty great. I commute in on the Manhattan shuttle that OwnBackup offers which makes my life that much easier. When I arrive at our HQ I'm greeted by everyone as I walk through the office. I head to my desk, latte in hand, and conduct my morning recruiter calls, review applications, and sync up with hiring managers.

Shira Jason

Talent Acquisition

How has your career grown since starting at the company?

I have been privileged with many opportunities to tremendously succeed and grow in my professional career at OwnBackup. I originally started as an SDR and after hitting my metrics I moved up to SDR 2, SDR 3, and then ADR (Account Development Representative) & Team Lead. I now am the Business Development Manager of the SDR team in North America.

Shira Osdoba

Sales Development Manager

How do you make yourself accessible to the rest of the team?

Our team is a very intense and process/transactions driven environment. I always make myself accessible on the “call floor”, for meetings, conversations or just brainstorming. I truly believe in an open-door policy where anything & everything is “on the table”. It’s best to talk everything out, instead of holding it in.

Rob Ween

Regional Vice President

What’s the vibe like in the office?

The vibe in the office at OwnBackup is unlike any other place I’ve worked. When you walk in there’s always people around not only working hard but having a great time while doing it. It's the kind of place where you’re always happy to come in and see your friends (colleagues). The kitchen snacks and happy hours don't hurt either.

Adam Layman

Solution Engineer

What are OwnBackup Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
OwnBackup has an employee-led committee that strives to enhance our employee experience and maintain our unique and fun-loving culture.
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax discounts for commuting as well as a FREE shuttle from NYC to our NJ Office.
Company Outings
OwnBackup hosts company outings semi-annually, where we gather employees from around the globe in fun locations (usually near a beach), as well as other smaller group outings throughout the year.
Game Room
We have arcade machines and console systems scattered throughout our office.
Stocked Kitchen
Some Meals Provided
We provide free lunch on Fridays
Happy Hours
Happy hours are hosted on a regular basis, and we also celebrate special events and big milestones.
Parking
Free on-site parking
Professional Development Benefits
Promote from within
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