Customer Success Manager - Bi Lingual Russian & German
IAS is looking for a Customer Success Manager to join or team in Germany. The Customer Success Manager will provide exceptional service and value realization to our clients. They will partner with Sales and Technical Client Services to successfully onboard new accounts while retaining and growing the existing client portfolio in Central & Eastern Europe (mainly Russia). The job holder is responsible for increasing the clients’ adoption of Integral technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to retain and grow long-term client revenues in support of the overall success of the company.
This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decision on their Digital Media planning and spending. To succeed in this role you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations.
This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships.
What You'll Do:
- Act as the lead point of contact for all matters specific to assigned clients (especially for the Russian market), providing problem resolution and escalations in a timely manner
- Ensure the timely and successful delivery of our solutions, according to client needs and objectives
- Oversee new campaigns’ set up by liaising with the Technical Client Services team, ensuring this is launch in accordance to Client’s specifications, providing necessary dashboard access and reporting
- Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and analysis
- Act as the Client champion for product feedback
- Attend clients or business meetings when needed
Value realisation
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance
- Attain a thorough understanding of assigned client’s goals, industry trends and best practices
- Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending
- Collaborate with other internal departments on joint processes towards increased customer satisfaction
- Enhance clients’ understanding of Integral products, methodologies, and general ad-verification industry knowledge.
- Conduct regular quarterly / monthly reviews with key clients
Commercials
- Forecast and track key account metrics
- Own adoption and renewal of IAS services
- Actively manage the client relationship and their lifetime value across assigned portfolio
- Deliver Strategic Account Plans to recognize revenue opportunities and growth
- Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment
- Identify at risk opportunities and work with internal and external stakeholders to build solutions
What You'll Need:
- Proven experience in a client-facing role with agency or brand experience preferred
- A service-oriented ethos with a strong strategic commercial mindset. A keen understanding of AdTech, SaaS or MarTech will be highly advantageous.
- Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.
- Strong analytical skills, with the ability to identify business questions, analyse IAS data, draw conclusions, and develop actionable recommendations.
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion
- Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
- Fluent in German, Russian and English
What we offer:
With us you are not one of many but take an active part in a small and dynamic team. You have the opportunity to bring our customers a high added value by our product. Furthermore, we put a lot of emphasis on a transparent way of working, flat hierarchies and giving you insights into projects of other teams. Besides that, you will regularly receive constructive feedback to improve your way of working and your development potential.
Additionally, you can look forward to the following perks:
- Flexibility in your working place? Equipped with a modern MacBook and the latest software you can choose where you want to work from
- Varied and challenging tasks and projects? You can live out and implement your creative ideas
- Not to forget: Team-building events where you can get to know your colleagues outside the office environment: Whether it's (Virtual) After-Work Drinks, Summer BBQs or the good old Christmas Party
About Integral Ad Science
Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes
every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.
Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].
To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.