Customer Success Manager - Bi Lingual Russian & German

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IAS is looking for a Customer Success Manager to join or team in Germany. The Customer Success Manager will provide exceptional service and value realization to our clients. They will partner with Sales and Technical Client Services to successfully onboard new accounts while retaining and growing the existing client portfolio in Central & Eastern Europe (mainly Russia). The job holder is responsible for increasing the clients’ adoption of Integral technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to retain and grow long-term client revenues in support of the overall success of the company.

This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decision on their Digital Media planning and spending. To succeed in this role you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations.

This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships.

What You'll Do:

  • Act as the lead point of contact for all matters specific to assigned clients (especially for the Russian market), providing problem resolution and escalations in a timely manner
  • Ensure the timely and successful delivery of our solutions, according to client needs and objectives
  • Oversee new campaigns’ set up by liaising with the Technical Client Services team, ensuring this is launch in accordance to Client’s specifications, providing necessary dashboard access and reporting
  • Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and analysis
  • Act as the Client champion for product feedback
  • Attend clients or business meetings when needed

Value realisation

  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance
  • Attain a thorough understanding of assigned client’s goals, industry trends and best practices
  • Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending
  • Collaborate with other internal departments on joint processes towards increased customer satisfaction
  • Enhance clients’ understanding of Integral products, methodologies, and general ad-verification industry knowledge.
  • Conduct regular quarterly / monthly reviews with key clients

Commercials

  • Forecast and track key account metrics
  • Own adoption and renewal of IAS services
  • Actively manage the client relationship and their lifetime value across assigned portfolio
  • Deliver Strategic Account Plans to recognize revenue opportunities and growth
  • Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment
  • Identify at risk opportunities and work with internal and external stakeholders to build solutions

What You'll Need:

  • Proven experience in a client-facing role with agency or brand experience preferred
  • A service-oriented ethos with a strong strategic commercial mindset. A keen understanding of AdTech, SaaS or MarTech will be highly advantageous.
  • Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.  
  • Strong analytical skills, with the ability to identify business questions, analyse IAS data, draw conclusions, and develop actionable recommendations.
  • Exceptional organizational skills, with a proven track record of successfully managing projects to completion
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
  • Fluent in German, Russian and English

What we offer:

With us you are not one of many but take an active part in a small and dynamic team. You have the opportunity to bring our customers a high added value by our product. Furthermore, we put a lot of emphasis on a transparent way of working, flat hierarchies and giving you insights into projects of other teams. Besides that, you will regularly receive constructive feedback to improve your way of working and your development potential.

Additionally, you can look forward to the following perks:

  • Flexibility in your working place? Equipped with a modern MacBook and the latest software you can choose where you want to work from
  • Varied and challenging tasks and projects? You can live out and implement your creative ideas
  • Not to forget: Team-building events where you can get to know your colleagues outside the office environment: Whether it's (Virtual) After-Work Drinks, Summer BBQs or the good old Christmas Party
  •  

About Integral Ad Science


Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes
every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.

Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • Aha!Management
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    • InsightlyCRM
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    • MarketoLead Gen

Location

12 E 49th St, New York , NY 10017

An Insider's view of Integral Ad Science

How would you describe the company’s work-life balance?

What I love about working at IAS is that everyone gives 100% at work, but everyone also respects that our lives outside work are important as well. The work-life balance at IAS is an important part of the company culture -- management recognizes that for employees to do their best work, we need the time to recharge and relax as well.

Anna

Global Agency Lead

How do you collaborate with other teams in the company?

Right from the beginning, I get everyone involved. I establish a space where we can get to know each other and our specific goals, and I keep people aware and engaged through transparent communication, clear timelines, & consistent check-ins. Ultimately, I see each project as an opportunity to foster a collaborative cross-functional culture at IAS.

Farhana

Lead UX Researcher

What makes someone successful on your team?

Possessing both the desire to grok how complex things work and the diligence to pursue that trail of understanding are the key attributes I see in individuals who do really well on my team.

Amy

Vice President, CTV Strategy

How do your team's ideas influence the company's direction?

Data scientists are part of every step of the innovation cycle: we discuss needs with the product and leadership teams, we explore unknown data patterns, we prototype new solutions, and work with engineering in putting these new solutions in production.

Mattia

Data Science Senior Manager

How do you make yourself accessible to the rest of the team?

It's more important than ever to have open channels of communication. We hold weekly virtual town halls where we keep everyone updated on important company news, but more importantly, open our leadership team up for questions. We have several open Slack channels where the team can ask about anything - from my US Open picks to our latest policies.

Lisa

Chief Executive Officer

What are Integral Ad Science Perks + Benefits

Integral Ad Science Benefits Overview

We want our employees to stay happy, healthy, and inspired. At IAS, we offer unlimited PTO, comprehensive health insurance, employer 401k match, and much more - from an employee volunteer program to happy hours and snacks in the office.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Meditation space
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes ___.Our mentorship is part of our Manager Program and Internship Program.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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